Côte Ouest Thalasso &Spa les Sables-d'Olonne MGallery Collection

We were not warned until about a fortnight before our arrival that an additional floor was being added. We were asked to be forgiving and that disruption would be attempted to be kept to a minimum. The external two/three tower cranes were not a problem. The work on the roof created noise and vibration at intervals. Internally the story was different where work was also being carried out to ceilings in public areas occasionally making making access difficult and on a few occasions downright dangerous. We had booked our eight hotel holiday in January, therefore we had too little notice to change anything. Access is tricky but a sat-nav copes well. Plenty of parking, four disabled bays by the main entrance, EV charging bays available. Our large, carpeted bedroom with an excellent sea and Lake Tanchet view was very comfortable. It contained 2 x 900 mm (3') beds, 42" flat-screen TV (not Smart), small refrigerator, table 2 tub chairs, 2 wardrobes, drawers and shelves. Coffee and tea making facilities. The air conditioning only produced cold air, even on cool days. The Bathroom was a good size with walk in shower. The breakfasts are excellent, oysters and sparkling wine give a clue to the overall standard with an amazing range of breads and 'sprinkles'. The indoors pool is heated to a good temperature with water jets and nick-nacks. Dedicated swimmers have a floated off area. The outdoors pool is excellent for a warm, preferably sunny, day with plenty of sunloungers available. The staff are pleasant and willing. We recognise some same faces each year. We love this hotel. We love Les Sables. We do feel that we were let down this year

Lovely first stop on our holiday, out of the city a little but still walkable. Room with a balcony had plenty of room. Breakfast was great. We indulged in the spa and the treatment was first class from the saltwater rain to the massage - very relaxing. Restaurant was good, the sole was heavenly

We had a last minute stay at Côte-Ouest due to unforeseen circumstances. The receptionist was very welcoming and showed us around which was helpful. The staff in the bar were attentive and the food was really good. Our room was fine however being on the ground floor we couldn’t leave our patio door open overnight and it was so hot with no air conditioning unfortunately. So as well as being hot the mattress was too hard so our sleep was quite disturbed. That being said, we enjoyed our stay, used the thalasso pool and had drinks on the terrace watching the sun go down. An enjoyable stay in the main.

Twice denied reservation at the restaurant although staying there, for the first time and attempting to book a room for the second time today, which will be the very last as far as I'm concerned. There was no special event. This may come from the attitude of some of the managers who have very little business motivation, complain they are overwhelmed , and can't manage reservations. Last Saturday, restaurant mgr claimed they were fully booked. We ate fast food (so - so) at the bar, as we didn't want to go out, and noticed 90% of the tables were empty from 7 pm to 8:45 ! We understand French people have little respect for bookings and punctuality, but that should be also understood by management. AI to the rescue ?

Stayed in this hotel on our way to Bordeaux. Welcoming and friendly staff members, good and interesting variety of food and great to have a pool. Sat out on the balcony to eat in the evening. Particularly liked the nautical themed deco. Very relaxing and would love to return

Our annual visit, we love it. Easy access, plenty of parking. disabled and EV are catered for. The location is spectacular the hotel is a joy, the rooms are a delight. The staff try hard. The breakfast is magnificent, you will not need much lunch. The pool area, the bien-etre, is now open throughout the day, a big improvement.