Club Med Valmorel

Club Med Valmorel in the French Alps offers a delightful summer retreat, perfect for families looking to enjoy the beauty of the mountains. The resort provides a wide range of activities that cater to all ages, ensuring everyone in the family has a memorable time. During my stay, the service was outstanding, with Hadas at the front desk standing out for her friendliness and helpfulness. She made sure all our needs were taken care of and contributed to the warm and welcoming atmosphere of the resort. The summer activities at Club Med Valmorel are diverse, from hiking and mountain biking to relaxing by the pool or engaging in various family-friendly programs. The natural beauty of the area is breathtaking, offering stunning views and a peaceful environment, perfect for relaxation and exploration. The accommodations are comfortable and well-suited for families, providing a cozy and spacious environment to unwind after a day of adventure. The dining options are varied and cater to different tastes, with something to please everyone in the family. Overall, Club Med Valmorel is an excellent choice for a summer family vacation in the French Alps, offering a blend of relaxation, adventure, and outstanding service.

We have stayed at a few Club Meds but the food here was the best we have ever had. The rooms were great and we had a lovely little balcony off one of the rooms. The ski instructors were all brilliant and we had no issues with the language barrier as most could speak English. We were lucky enough to have many blue sky days so all in all it was brilliant.

Loved this gorgeous place! Lucky enough to stay in a chalet and wow!! Amazing experience, the chalet was beautiful but the service was exceptional. There was nothing the staff couldn’t do for us. Our host Lucie was brilliant. She made our stay so much better. Lucie was extremely helpful and attentive. The chalet lounge was incredible and the drinks were delicious. Some of the best cocktails we’ve ever had. Would definitely recommend Valmorel and can’t wait to get back there! Thanks so much to the Valmorel chalet team.

The hotel itself is very good, and the staff inside the resort provide excellent service. However, the entire experience revolves around skiing and snowboarding, and this is where things fall apart. The ski and snowboard instructors from ESF were disappointing. Out of approximately 15 instructors, only three or four were actually good. The rest spent more time chatting among themselves than paying attention to guests. I was literally forgotten on the mountain by an instructor who told me to stay on a slope to practice while he picked up the rest of the group—he never came back. Later, I found out that a child was also left behind the same day. ClubMed needs to maintain its high hospitality standards beyond the hotel and focus on selecting ski and snowboard instructors who prioritize guest experience. After being left behind, I tried skiing again the next day, only to be led down an extremely steep section for a beginner by another instructor, which resulted in an injury that ended my trip early. I paid for a full week of skiing but only got two and a half days. Another major downside was the lack of supervision for children. Many were running around unsupervised, which created an unsafe and chaotic environment. This was my first and last time at ClubMed Valmorel.

I didnt surf so i was in the hotel the whole day with my family and karima become my friend and support me with everything i need My kids went to sky enjoy very much Large selection of food but not so tasty Xxxxccxxcccxcccccccccccccccc Bbbbbbbbb

Disappointing customer service when problems happen - because you as a customer are the one to deal with them personally, and pay. All friendly vibe that you receive will quickly disappear on the date of your departure. My prepaid transfer departed without me for unknown reason, and the next one got delayed due to inclement weather conditions and transport stuck in snow - ultimately I was denied my boarding in the airport. I reported this to a hotel (village) officially in email, with all receipts for a new ticket - I was reassured that everyone is informed of my problem incl. head office, and I will be contacted soon. That was December 2024. My forced follow-ups (as none ever got back to me) continued to January 2025. I also had to make chargeable calls to hotel from abroad, as my emails were left unanswered - and upon calling the staff didn't speak EN pretty often, so they were telling me "to call back later". Ultimately I got an email reply to contact the sales office where I bought my trip. The sales office contacted Club Med headquarters - and answer was that they can only offer me a discount for the next trip, and no money refund. Absolute shame! Due to Club Med negligence in organizing my prepaid transfer, I had to pay extra for a new ticket - and now I am forced to book another trip in order to be "compensated". For me as a customer, this is completely illogical, and demotivating to ever travel with you, guys. Because even if something happens due to the company's fault (which I have no control over), I will still be the one to pay. That's totally unacceptable.