The Lerwick Hotel

I’ve stayed at this well located hotel three times in the last few months for work, twice in the main hotel and the last time in room 305 (with its own front door). I’ve enjoyed each stay. The views of the bay are outstanding. I do agree with other reviewers that the rooms are dated, as is the bar. The bed linen, pillows and towels are clean but old and need to be replaced. However, the food at dinner is good, the service is generally excellent and I found the staff friendly and caring. Others have complained about lack of daily cleaning ‘due to Covid’. The Covid excuse is cheap but I don’t need my room cleaned every day. Indeed, IHG Hotels group even have a scheme ‘Have a Greener Stay’ where you can elect not to have your room cleaned everyday and get extra points. I always sign up to it. I really enjoyed room 305. It has a bedroom, delightful sitting room (with a view), study and bathroom. Perfect! I’m looking forward to my next stay!

The room was so small as was the bed, which didn't have sheets to fit it, too small. I felt that they put a single sheet on a very small double bed. We had to try n remake it on the second night. Pillows hard as rock, asked for a replacement on day two, still waiting and we left today. We asked for a larger room or least larger bed, nope we are full so you have to take it Cobwebs all over the ceiling, wall paper falling off, skirting boards I can only describe as manky! Cleaner did come to clean cobwebs but we were still in the room! Eh wait until we leave for the day. Used Covid for non servicing of rooms, have to ask at reception for towels etc......although no one used the sanitiser they said we had too (remember covid, servicing of rooms!) We paid £174.00 a night for this awful room. We were up in Shetland for Up Helly Aa which was brilliant but the hotel was anything but.

It’s a shame the rooms didn’t match up to the main reception and bar area of the hotel. They really require updating, the general condition of the rooms is not very good at all, the walls and ceiling are in bad condition and the mattress is ridiculously soft. The food and drinks we good and the staff were friendly and helpful.

An adequate hotel but expensive. It looks a bit like army barracks from the outside. Very dated in decor and no one to welcome us on check in after a long journey and no help offered with bags. The fan in the bathroom was filthy and the shower very half hearted. The hotel was thankfully warm. The room was small but quiet and there was a lovely view. You can walk to Tesco and a coffee shop one side and to Lerwick the other and take lovely walks around the area. The wi fi was good. Staff were helpful when asked but they could be more proactive in friendliness.

This hotel is a total disgrace! The single room allocated was less than 7m square. Dead flies in the light shade. The shower had mould in the corners, the sink was so small one hand filled it, had to squeeze in behind door to access toilet and then had to sit at an angle to avoid banging off hot towel rail. On complaining the scruffy looking manager shrugged and said “your employer booked a single so that’s what you get”. I asked if I could pre-order 2 hard boiled eggs for breakfast the evening before, same manager said “chef will be too busy” Cost to my employer for the stay? Discounted rate of £125.00

I should start with that the front desk folks were very kind and super-helpful. The folks working in the restaurant were kind but often seemed as if they just woke up from a nap and weren't ready to interact with anyone. Melancholy. The front exterior of the hotel is a little deceiving as it looks so modern. Once you enter the hotel it immediately changes to a very 90's feel, and then when you get to your room it feels like you're staying a few nights at your grandmother's house. I'm assuming they're going through a slow remodel as some of the rooms on their website look very nice with modern amenities. My biggest gripe about this hotel was the bathroom. My particular room had the toilet right up against the wall and the heated towel right right next to that. So you have to sit sideways on the toilet so as not to burn your leg on the towel rack. I'm not a big person and I still had to sit sideways. It works, sure, but it's kinda weird. The room was clean but not as clean as it could be. Needed a good dusting. The painted over wallpaper was peeling in a lot of places in the room which made it feel very run down. There is a huge flatscreen TV with lots of channels if you get stuck inside or just need some wind-down time in front of the TV. The breakfast was pretty good, you have a lot of choices from cold to ready-made hot options. The dinner at the restaurant is decent. A good amount of options and the food was all pretty good. Someone else mentioned their steak was cooked poorly but mine was cooked to perfection. No complaints. I would stay here again but I would request one of the nicer/newly remodeled rooms.

The only thing that let's tge hotel down are the rooms! Staff are very friendly. Breakfast & dinner both lovely. The situation of the hotel is great. The rooms - oh my. The good, the TV is huge with lots of stations, The bad, cleaning is minimal. Really needed a deep clean. Skirting boards & behind bedside table were covered in dust. Curtain fell off rail when I closed them. The ugly, Shower fell off stand, showerhead split in 2 & the dirt that came out was awful. Please if you don't have the cash to refurbish, please just clean them properly. Such a shame as the staff & restaurant are nice.

This was by first stay at the Lerwick hotel although I have been to Lerwick several times. The front desk people were very welcoming, my room was good and had stunningly beautiful views, the bathroom was very well equipped and the hotel meals were very good. I ordered venison the first night and it really was the best venison I have ever eaten. Whoever cooked it deserves a medal.

Great hotel in a great location with very good staff. Great food and drink.