GINKÒ Music Hotel

I start from the assumption that I am a very demanding customer, since I travel with my children I am even more so. After this necessary introduction, I congratulate the girls at the reception who were able to satisfy and "heal" all the requests. I stayed 3 days with my family in this splendid farmhouse where you can breathe tradition but above all innovation and inclusion. The location is enchanting, the rooms are spacious and clean but the jewel in the crown of the structure is certainly the immense swimming pool, amazing and well-kept. The food is also good, the lunches have always been very popular, the only comment is that the breakfast could be improved in terms of variety. The guys at the restaurant are attentive and attentive. The place is definitely worth it, I also recommend it for families.🔝🔝🔝

For the second time I went after making a telephone reservation. Both mocked because they offer you a service over the phone which, when you go there, is changed. I booked an umbrella and two deckchairs, on the phone they tell me poolside... I arrive and they give me an umbrella and two deckchairs in the second row for the modest price of €50.... Disputing this, I was answered by a young lady with a bachelor's degree (i.e. she had 3 degrees), who replied that the company's policy defines and considers the second row "poolside"... I ask to speak to a manager and she replies that she is the person in charge because it is Sunday and the manager isn't there.... Second and last time I get made fun of!!!! Never again in this pool!!!

Lovely place, helpful and kind staff. A perfect place to relax surrounded by greenery, but also to have fun and spend time with friends/family. Lovely pool and clean, fresh rooms. The pizza deserves a special mention, really excellent!!! I will definitely come back.

A happy island in the Lecce countryside, you can see it from afar and as you get closer and the image becomes clearer you realize that it is better than any expectation. The place is suggestive and tasteful. A wonderful farmhouse that breathes art, design and Salento tradition. The swimming pool which is also its heart is enormous and of great impact. Once you cross the gate of this magical estate you have the feeling that nothing else is needed, because inside there is everything you needed.

Booking two rooms for eight people in total. Upon arrival the first request is to pay the bill in advance. Pretty unpleasant as a start, but oh well. These are the rules and we adapt to them. In the room the worst surprise: during the week of the heat wave... the air conditioning does not work in either room. It was more than 40 degrees in the room. Let's start well. Let's ignore the dust, sewage smell, lack of courtesy line and "lived in" furnishings. Now, inconveniences can happen. The question is how you deal with them. We contact the reception and from the response it is clear that they were already aware of the fault since "yes yes, the technician is already on his way". And the first doubts arise about good faith: already knowing about the failure, asking for advance payment was not such a correct gesture. Especially with 42 degrees. We ask for a room change: impossible because the girl at the counter is not authorized to do it. But he would have called the person in charge. We ask where the person responsible is: mystery of faith. After 3 hours lounging in the hot limbo of Caronte, we ask for updates... It's starting to get 5pm, we are 8 people in the middle of July and - in case - it would be nice to know where we would have slept. Maybe the technician arrives, maybe not because it's Saturday, maybe yes because they care about us, maybe not because the fault is more serious than expected. But at least they offer us a free drink at the bar. Goodness to them. When it was now clear that the fault would not be resolved, we asked for a refund of the amount paid (granted immediately) and for help in finding another accommodation. In serious hotels it's called reprotection. When we asked for help on where to go, the response was fantastic: "eh, what do we know?!?! You should look for another place on Booking!" I repeat, breakdowns happen to everyone... it's how you manage them that makes the difference. Why didn't they call us as soon as they discovered the fault? Why did they charge us on arrival? Why didn't they clearly update us on the fault, keeping us in the loop for an entire afternoon? Why didn't they take action to find us an alternative solution? Where was the manager, on a Saturday afternoon with a full hotel, 42 degrees and broken air conditioning? But at least they offered us a free drink at the bar. Goodness to them. Various cherries: - In the room, in addition to the heat, a terrible smell of sewage - In the small garden of the room we found some underwear... "used" (see photo) - The room for 4 adults sold as a "2-Bedroom Apartment Bed", is NOT composed of two bedrooms. But from a bedroom and a living room with a sofa bed, which you are forced to pass through to go to the bathroom. Excellent for families, much less for the privacy of two couples of friends...

Arriving late in the afternoon, around 4pm, we duly paid our entrance fees. Deafening music, of dubious taste, at 6pm we were told that the swimming pool closed an hour early. Sin! The other years it was a good experience. This year is unrepeatable. It really seemed like they wanted to make sure we never came back!