Mercure Bandung City Centre

My room was great, with a nice view and a delicious breakfast. It was clean, and the international sockets were a convenient touch. However, my little brother had an issue with the air conditioning in his room—it wasn't cooling at all. He reported the problem to the front desk, and they came to check but claimed that this was the normal temperature for all rooms. Yet, my room was cold, and his was hot! Despite asking for a room change, they didn't offer any alternatives. As a result, he ended up sleeping in my room since it was cooler. We paid for two rooms but only used one, which was disappointing. Based on this experience, I wouldn't recommend this 4-star hotel due to poor service.

It's easily one of the best hotels we've stayed at. Exceptional service and value for money. Beautiful infinity pool. Breakfast lacks variety but service was top notch. 24hrs in room dinning was a good option to have. Tried their spa services as well. Was commendable.

It is a beautiful hotel, but the room didn't had everything we wanted. The shower was leaking and didn’t came a lot of water out. We did tell the staff, they said they will send an technic, but it never solved and we didn’t hear anything about it anymore. Also it changed a lot from really hot and really cold. Also the elevators work really bad. You must often wait very long before you’re on your own floor if you’re with other people in the elevator. It goes through every floor and there is not chronologic order. Also no option to go by stairs. Laundry service was really good!