Empire Hotel

Worst hotel I've ever stayed at, dirty, no tv, I was put on the 3rd floor and I'm in a wheel chair and theres no lift. Staff are miserable and unhelpful. Never again.

Disgusting room shower not working damp room lock on door had issues

We booked this hotel online as we were staying in Leicester to see a gig, I did check a few reviews and said it was basic and not far from the location we were going to. Plus everything else was booked up or very expensive The pictures advertised looked ok Until we arrived yesterday, yes there was parking And it was free if staying at a hotel, that was good. Once inside very spacious but basic reception are in an old Victorian building. We went to the room and we were shocked, big room but basic furniture bed in the middle of room ,no headboard, no bed side tables Curtain was closed, I opened it to see litter bottles etc in a roof, bathroom was terrible the shower cubicle had not been cleaned in a long time Room was so dirty my husband asked for the hoover, we both said we didn't want to stay although we paid £90 everything else was booked up, we went gig and stayed out as long as possible as no TV to watch Both slept in clothes and left as soon as could Pictures say it all.back home now nice hot shower Do not stay at this place it's the pits

Don’t be fooled by the pictures, although it doesn’t look to bad this place is horrendous, I had a deluxe double and there was nothing deluxe about it, bed was 2 singles with single mattresses pushed together and probably the most uncomfortable mattress I’ve ever had to sleep on. The shower was covered in black mould and I wouldn’t use it. There was an old bic razor and someone’s old soap still in shower aswell as blatant signs the toilet hadn’t been cleaned since last unfortunate person stayed there. It’s truly horrible place to stay I would honestly think I park bench would be cleaner and more comfortable

One of the horrible experiences of my life... third class. It is better to sleep on the road than to choose this hotel next time. I have no option here for photo attachment otherwise I will show it.. 1. How the cupboard door was broken. 2. No one came to clean the room or change the bed sheet or towel or toilet in my two days (self service). 3. Housekeeping staff not available. 4.They join two single beds for a double bed. 5. No tea kettle available in the room. 6. Fridge is not available in the room. 7. Bins are also not available in the room. 8. You can't sit on the toilet properly and it's full of mold. Many other things........ Select ibis or other hotel for quality standard.

Poor state of repair. Room was back in the 1960s kettle bad repair no tea. Coffee. Sugar. Bathroom poor. Didnt stay was disguted.

Don not stay here it’s absolutely awful unsafe dirty and just downright disgusting

place needs shutting down. When we walked in our room we could smell feces coming from the drains in the bathroom, the shower was broken and completely unusable, had been giving one small hand towel. The room was filthy and way too hot and uncomfortable and we were bitten by bedbugs. To make matters worse, while looking for an item that slipped down the middle of the 2 beds put together, we found a used needle. absolutely horrid, i am fuming. asked for a refund at the desk and showed them pictures, they said the room had been cleaned and refused a refund and said we would need to go through the booking company. they we’re very rude to us.