Tru by Hilton Lehi

The pool was very cold, not heated, never have I stayed at a hotel that had an indoor pool that was that cold. We chose your location because we were including our grandchildren for a vacation which part was to swim with them. It was too cold. This was also noticed by all of the guests that we talked to who only could use the jacuzzi since it was heated. I had told the staff through text when they asked how my stay was and they said that is standard, and they only heat to a certain level. I later asked if they could get approval for us to swim at one of their sister hotels and they said that was not possible unless we were staying at their hotel. I was in the hotel business for 5 years with Quality International so I am used to situations like this. Since we were staying multiple days I was asked if I wanted my room made up each day and I said yes, 1st day it was not done, and I had to ask and it was not done until 5pm.

They were redoing the parking lot and we literally had no where to park except on this dark sketchy street then we had to walk with all our stuff super far. Breakfast was fine except the pancake maker took forever to make the pancakes. But it was okay other than that. Wasn't super amazing honestly.

Parking issues with the lot being tarred and only given an hour notice to move via a few papers posted in the elevator was annoying. But otherwise it was nice.