Courtyard Lehi at Thanksgiving Point

Wonderful hotel with wonderful staff. Room was clean spacious. Smiling staff always add points to a visitor’s stay. Although breakfast can do with some more options preferably veg or vegan friendly. Overall stay was very nice. Will definitely stay in again and again.

I would give this less than one star if I could. Do not book with this hotel. The customer service was incredibly poor. My wife and I had booked a room with them and had inquired about the room cancelation process due to a potential family medical emergency. We did not cancel our reservation but when we called back to confirm our stay we were told the rooms are no longer available. The hotel booked our rooms with another reservation. On top of that, we called customer service so that a resolution could be found. We were told we would be contacted and that a resolution would be found. We were never contacted and had to reach back out to the company on multiple occasions. This has taken over a month of our time and in the end we were passed around from person to person and be told there is nothing they can do and that "we could contact them for months and they would not do anything." This has been my worst experience with customer service. I would never book with this hotel again.

For years this has been our favorite place to stay when traveling in the area. We got to know the staff & management, and they got to know us. The service was excellent. The new manager, Kenan Hafovich, is terrible. We won't be returning. He wouldn't let me wife check in because he said she's not on the account. We've stayed at Marriotts 767 nights over the past 20 years, and the only other time we've had trouble checking in was at the Marriott in Beijing that required my passport, and my family arrived a day before me. His attitude was rude, not helpful. When she started to call me, he interrupted her, and with a patronizing tone, he said that he could not speak with me on the phone. Of course she needed to call me to let me know to call him. I called and verified my identity and reservation confirmation code with the lady at the front desk so that they would let me wife check in. I then asked her about this policy. She said her manager was right there, so I asked to speak with him. He could not explain why he was enforcing this policy when no one else seemed to be. After talking with him for a minute or two, I discovered that they were still not allowing my wife to check in. When I asked him why, he said that he wasn't going to let her check in until I stopped talking with him. They had already confirmed everything. There was no reason to make her wait. I told him so. He insisted that he would not check her in until I hung up. I called Marriott. They confirmed that the policy is that if I'm not present at checkin, then I need to add my wife to the reservation. I told them that they need to make it more clear on the website how to do that. They said that you can't do it on the website; you have to call Marriott for each and every reservation. Marriott's quality of service has been declining these last few years. There are still some great people working there, but there are also some who seem to have no interest in providing quality service. Poorly-designed policies don't help. After 20 years with Marriott, we're looking for a new hotel brand to frequent.

Emma was so cool upon check-in that she went out of her way to accommodate my stay even though I had erroneously booked the stay for December as opposed to September, despite this, she was able to book the room for Sun-Mon on the fly for the first two nights. The next day I spoke to Asia & the General Manager, and they made an exception and extended my stay for Tuesday evening so I didn’t have to switch hotels. I travel to Lehi often, there’s no way in the world I will stay anywhere else provided there are rooms available. I felt loved. Also, I prefer this hotel to SpringHill Thanksgiving Point as it is cleaner, the staff is more accommodating, the amenities are superior, and I prefer the bar and, Starbucks coffee and food options. Well done team!

I stayed here as a stopover between two days of a long drive. I had never stayed at a Marriot Courtyard before. I was so pleasantly surprised. The room was extremely comfortable, spacious, and quiet. It had a very comfortable couch and ottoman. The room and the facilities were modern and clean. I would totally stay here again.

The AGM was a cool lady. But only she can't bail out the bad performance of this motel. As a titanium member, I was shocked. There is no proper "making u feel a proud marriott member". Cons*: 1. No breakfast. That's terrible. They give 10$ voucher for 25dollar breakfast 2. Toilet design sucks. It floods wit water mostly. No proper drainage 3. Charging carpark charges. 4. When u wanna get that expensive breakfast, u need to wait an hour. Kitchen was terribly slow. People were making noise. It was a chaotic situation That place sucks!.