Guest User
April 1, 2022
Very bad service and behavior from the staff. We had to hunt around to find a person at reception and they were always curt and unwilling to help, even when they saw me struggling to get the pram up the stairs to the lift. Especially at check out, when I asked to cut to a different name the 2 nights we stayed, the employee became aggressive, she said that we should have known that we should have said this from the beginning and that the system does not allow her to do that. I'm not in the industry and don't know if it's done or not, but the behavior was unacceptable. Also unacceptable was that the baby cot that they had confirmed over the phone was there, ended up not working (didn't sit open) and there wasn't another one, they didn't even try to make things easier for us, not even apologized. In addition, having 3 steps to get to the elevator is a big handicap in terms of accessibility. Anyone with a wheelchair or mobility impairment will struggle. Another downside is that the wooden roof was full of cobwebs, especially in the bathroom. And since it's fairly low-ceilinged, you could see them all. The only good thing is the location. You are in the center of the city and you have a very beautiful view.
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