Avalon Guest House

When I arrived the building looked shoddy and run down and had signs for a different name (Hyde Park instead of Avalon) although a sign with the old name on was still visible on the side. The room was quite small and looked nothing like the rooms advertised on the website. The room looked like it had not been cleaned in a long time: there were stains on the carpet and walls, the paint on the doorframes had been scratched off and the lightshade was covered in dust and cobwebs. In addition to this, the radiator was also covered in dust. Inside the bathroom the toilet hadn’t been cleaned, the extractor fan/vent was caked in dust, the mirror and shelf looked like they were going to fall off and the toothbrush holder was cracked. The listing when I booked said it included a free breakfast but this was not the case - there was no provision for breakfast whatsoever - and there were no toiletries supplied contrary to the listing. In general, the service was poor, the lobby smelt of stale cigarette smoke and the hotel was very noisy.

Upon arrival it looks like something out of the Adams Family. Single room with shared bathroom and toilet that was always occupied by families who looked like they were permanent residents. Room filthy, remote control filthy. I ended up switching hotels!!

Arrived at the hotel with the booking confirmation, all paid for in advance, to be told there were no rooms left for us. Staff didn't care, were rude an unapologetic, and left us homeless on the doorstep 4 hours from home, then proceeded to carry on laundry duties while we stood there with nowhere to go. AVOID LIKE THE PLAGUE. THEY ALSO CHARGE £30 WEEKEND PARKING WHICH ISN'T ADVERTISED ON ***********

Noisy neigbours banging doors when told not to they still carry on totally unacceptable no respect for other guests in this place the hotel is a quiet hotel if council choose better to accommodate here