Nini2001
January 9, 2024
A very bad stay. We booked a king-size bed room. When we checked in, we were given a queen-size single bed room. We were not informed. When we were about to rest at around 10pm, we contacted the hotel and were told that this was the only room available. Room, the attitude of the staff on duty was very bad. I contacted the store manager but ignored him. The next day he was still very tough and refused to agree to any compensation. If they were Americans, they would never dare to have this attitude. Ctrip is not tough enough.
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