Ibis Styles le Touquet

My wife and I arrived for a two night stay, to be told by the receptionist that she could not find our booking. I showed her my confirmation and she then discovered that the booking had been cancelled on their system ( a system issue as it turned out!). She then called the manager who arrived, did not acknowledge us, spoke to the receptionist in French whilst he worked on the computer for around 10 minutes. He then handed me a key card and proceeded to walk away - without saying a word to us! My wife asked him for his name (Jan) and asked for his full name which was unintelligible! After Walt’s few paces he returned and demanded to know why we wanted his name! My wife explained that she was unhappy that he had not acknowledged us, had not apologised and had not explained what the issue was. He then became very defensive and aggressive shouting at us and saying that we were rude and aggressive. We could not believe what we were hearing. After going to the room, we decided that we did not want to stay in this hotel and handed back the keys. A shocking experience and not what an Accor member would expect from this chain.

This hotel had a great chance of getting a 5* review, but it failed miserably. Good points: Great location, great looking hotels, the rooms were nice, the breakfast staff are fantastic. Bad points: Having to pay an additional charge for parking! Miserable and unhelpful reception staff (wouldn’t even book a taxi for me). Not having any evening meals available after a long days travel, we were only offered charcuterie and cheese for dinner. I’ll never return to this dump.

We were lucky enough to arrive on the night of the inauguration party for this very new complex of three hotels. Free parking and plenty of it. Receptionist was very friendly and helpful, even though we arrived about an hour before 4pm check in this was no problem. Second floor room was spotlessly clean with one of the most comfortable huge beds we have ever slept in. The balcony was a very welcome addition at an additional fee. Very efficient air conditioning (30 degrees outside all the time we were there). The room was a little basic otherwise, considering the price. Tea/coffee making facilities and a fridge would be the usual in this price range. The opening ceremony was a nice extra! Beautiful outdoor seating area, especially useful as the weather was scorching during our four nights there. The included breakfast was quite remarkable. Stunning presentation and a veritable selection of very fresh local things. The breads and cheeses were particularly good. And the freshly squeezed orange and apple juices were out of this world. Location is quite private, no passing traffic. It's a reasonable pavement walk through the forest, passing some beautiful high end holiday homes into town, but really well worth it to do a bit of sight seeing on the way. Le Touquet is quite one of the nicest French beach towns in our opinion. We can't wait to return to this little haven.

Room had an unfinished concrete ceiling with stains on it. No water was supplied in room. Room was clean but very basic. Staff were not really bothered when we reported our concerns. Breakfast was good though. Expensive - Expected more value for money for the price paid. Would not stay there again.