Holiday Inn Express le Roy, an IHG Hotel

Hotel is suffering. Stained carpet everywhere, beat up furniture, shredded drapes. The rooms had dirty walls and fluids running down them that were never cleaned. There was body hair on the bed sheets and other debree. The breakfast was being over controlled by the front desk and had to ask for a lot of the items when needed. Overall this hotel needs to be reviewed by the Holiday Inn brand. I will not visit again.

In the hotel and hospitality business, the difference between average and excellent is often found in the details. On checking in to any hotel/motel whether on personal or business travel, we always check several things before settling in (e.g., does the room smell musty, does the TV work, does the toilet and shower/tub drain, etc. On checking in to the property, we found the room was fairly clean but the toilet did not flush nor was there any TV remote control. We visited with them at the front desk then waited for "house keeping" to show up with a plunger. Pay attention to details. Even to the point where it would have been quicker to give us a different room. Best thing about our stay in Leroy, Illinois? the nearby cafe - "Jacks".... good food and most pleasant server.

Staff were pleasant. Due to the weather, the TV did not work. The furniture was a little used, but room clean. Breakfast was average. Soda machine took money and did not give change or proper drink. Location very handy off interstate. Sign on highway was blown out, both sides prior to our stay. Curtain rods broken. Door in room to bathroom very squeaky. The highway is med-to-loud sounds. Refrigerator worked well.

All in all not a bad experience except that our bathroom was NOT clean. It makes me wonder what else wasn’t cleaned properly. The toilet was stained with ( you know what) and there was a dirty wash cloth in the bathroom. Breakfast was good, lots of options.

This is the 3rd time we have stayed at this hotel since 2019 and this was the worst. This hotel has really gone downhill. It is looking very tired both inside and out. We stayed here for 8 nights, as we have family living nearby. Upon entering the room we noticed that there was a film of dust on all of the furniture and that the carpets needed a good clean. Worse was to come though with the housekeeping. The towels and the bins were emptied for 2 days and then we seem to have been forgotten. After complaining at reception, we were given clean towels and told that the bins would be emptied the next day. They were, but that was it. We complained again and they were changed once more before we left. We were also not given any complimentary tea or coffee for our room. After complaining about the housekeeping when checking out, we were told that 'the hotel is in the middle of a revamp'. Really? I would also like to add that the 'hot food' at breakfast was far from it, the 'heated swimming pool' was not and as for 'free premium TV channels ', no they weren't. All in all we decided that this was the worst hotel stay that we have ever had and have no intention of using it again.

One of the worst hotels I've ever stayed at. The on- duty manager was nice and accommodating. The room was as pictured. The noise from the freeway and the truck stop on either side of the hotel made sleeping almost impossible. The dining room was in need of repair.