Guest User
January 31, 2023
The hotel is very well located, the restaurant perfect in every way, but the reception staff and the hotel manager have a rare smile and a non-existent commercial gesture. We spent a week for a professional conference in this very pleasant place. On the third day of our stay, two couples of us had an unwanted visitor in our rooms, during our time in the shower or just for a photo of the ***** eclipse, about a quarter of an hour. Two bank cards and €200 for a couple, and a pair of gold and diamond earrings in another room were stolen. We reported the thefts to reception after checking that we hadn't just misplaced these items. We were not taken seriously at all, neither by the employees nor later by the hotel manager. We did not incriminate anyone, our rooms on the ground floor and on the first floor were easily accessible from the terrace and balcony. We were obviously inconvenient and were asked to file a complaint without any compassion. Fortunately the police were more attentive and recorded our complaints. When we returned from the police station, the director told us that the room doors at the time we received these fraudulent visits had only been opened by our own magnetic cards. In short, we stole from ourselves just to poison the existence of this very nice gentleman and to waste three hours at the police station! Of course no taxi was offered to us, we managed like adults! The couple whose payment cards were stolen were debited in businesses not far from the hotel just after the theft. When the director received us, or rather met us in a busy place, he told us that he had looked for the first business on the internet and that he had not found a store with that name. Here again we probably invented this story… The bank has proof! No attention afterwards, no word of apology for the disappearance of a piece of jewelry given at the birth of my son. If we refocus on the hotel, the staff parades through your rooms all day, one to make the bed, one to make the towels, another to check if it has been done and so on. . This little world enters your home, because yes we are at home since we have rented the room, without knocking, and since you do not have a label on the door to ask not to disturb, if you grant yourself a nap or a shower, even with the door blocked by a chair, this staff enters, at the risk of finding you in an embarrassing outfit... you have to shout to stop these intrusions into your room... The elevators were broken for five days out of seven We left this site without regrets, we were victims but for the management and the reception we were above all a beautiful star.
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