Hôtel des Horlogers

We visited last year in the snow so wanted to experience the property and the surroundings in sunnier weather. We were so lucky the sun was shining and although cold we were able to enjoy walking in the surrounding forests and we were amazed by the fresh air and solitude. The hotel was as good as our previous stay, luxurious and beautiful contemporary rooms with gorgeous beds and lovely bathrooms. The views are spectacular and we spent hours sitting in our room looking at the view from the window. The village and surrounding area is quiet and tranquil and as that is what we wanted it was perfect. We enjoyed two dinners and two breakfasts in the hotel and all were of good quality with friendly service. We Arte already planning another visit next year!

“Absolutely not family-friendly – avoid if you’re traveling with kids! While the hotel is beautifully designed and the younger staff members do their best, the overall experience is deeply disappointing. The property is completely isolated, with only one restaurant available within a 35-minute drive. The clientele reflects the outdated image of the hotel, and I was even asked intrusive questions about my accent, which felt entirely inappropriate. On top of that, the phones in the rooms don’t work. I had to call the reception multiple times using my personal phone, despite reporting the issue several times without any resolution. The management is nowhere to be seen, leaving the younger staff to handle everything. To make matters worse, no help was offered to carry our luggage upon arrival, which is unacceptable for a hotel of this standard. If you’re traveling as a family or expect proper service, look elsewhere. A huge disappointment despite the beautiful design.” ”¡Absolutamente no apto para familias – evítelo si viaja con niños! Aunque el hotel está bien decorado arquitectónicamente y los empleados más jóvenes hacen lo posible, la experiencia general deja mucho que desear. El hotel está completamente aislado, con solo un restaurante disponible a menos de 35 minutos en coche. La clientela refleja la imagen anticuada del hotel, y me hicieron preguntas intrusivas sobre mi acento, lo cual fue totalmente inapropiado. Además, los teléfonos en las habitaciones no funcionan. Tuve que llamar varias veces a recepción con mi propio móvil, a pesar de haber informado del problema repetidamente, sin que se solucionara. La dirección brilla por su ausencia, dejando todo en manos del personal más joven. Para colmo, no recibimos ninguna ayuda con el equipaje a nuestra llegada, algo inaceptable para un hotel de este nivel. Si viaja con niños o espera un buen servicio, busque otro lugar. Una gran decepción a pesar de la bonita arquitectura.”

This hotel had been on our bucket list since it's opening and as the prices in summer are considerably lower than during the rest of the year, we decided spontaneously to spend the a few hiking days n the Jura. We loved the modern, very unique architecture of the building and the design inside the hotel. The rooms are spacious with a beautiful view; the beds comfortable, the bathroom top. We ate in the Brasserie on our first evening - again, it's a beautiful room with extraordinary design details. It felt a bit crowded, though, as it was a busy night (the tables are too close to each other). The food was nice, but... Well, now I must address the disappointing part of our stay: the service of the restaurant staff was not professional enough for a 4-star-hotel. I'm not sure if those friendly young people were students of a hotel school (in which case I'd be more understanding) or if they just didn't get the proper training to work in gastronomy. Guest are kept waiting, orders are forgotten, wine is not poured, etc. etc. I wonder if it would be the same experience had we eaten at the "Table des Horlogers", the minchelin-starred restaurant that wasn't open during our stay. We chose to get a drink and eat a bite at the outdoor space of the bar, which unfortunately was truly neglected and dirty. Generally, we missed a place to sit outside and get a coffee or just read a book on a sunny summer afternoon. One last remark: has anybody of the management ever looked at the translation of the menu? In your room you'll find tablets with all the information about the hotel, the spa and the restaurants - you can choose your language (French, English, German and Italian). In all honesty, even a high school student could do better in translating the most basic food vocabulary! Sure, it was done by AI, but somebody should really take the time to go over it and correct it. Just one simple example (there are many more): "main course" in French = plat; in English = flat; in German = Wohnung; in Italian = piano. Ridiculous, isn't it?! In conclusion I would recommend this hotel for 1-2 nights in winter time, maybe when you want to visit the Audemars Piguet museum next door.

Perhaps the most remote top hotel of Western Switzerland. It’s a very modern design hotel in watchmakers paradise. Unfortunately not too much to see of the watch manufacturers but the hotel has its own charme. A selection of fine books about watches in the bar and library. Very well sorted bar and a good restaurant. Top class rooms, with a five star wetzone, I loved it. Splendid view to the surrounding area. Absolutely nothing which could possibly disturb a healthy sleep. Unfortunately we didn’t use the hamman which is included in the price. Would go there again at any time..