Hotel Alicia Auray le Bono

We stayed one night at Hotel Alicia in Le Bono. It was clean and comfortable. We had a balcony overlooking the picturesque harbour. The owners are friendly and accommodating. It is a shortish walk into the small town where there are restaurants and small grocery and wine shop.

On arrival, the larger room to sleep three was not as we expected. It was really small and did not look like the photo on the TUI site when we booked. Barbara in reception appeared very disinterested and unwilling to help us. She kept showing us a room code (that was not on our booking) and said the hotel had given us the room that TUI booked for us. She said we would have to speak to the TUI rep in the morning. I rang TUI and with them on the phone got them to speak to Barbara. She was still unwilling to help and was very dismissive. We changed rooms the next day thanks to the lovely TUI rep and the hotel management. On returning to our room one day the door was left open by the housekeeping staff. The door had been locked from the inside and it was still on the lock when we returned. Luckily nothing was taken and the manager gave us a bottle of fizz to apologise. The vegan options are not labelled and we had to ask for soya milk every morning at breakfast as it was not left out. The waiting staff often just lean over you to collect plates. One day there was a poor tiny piglet on display in the middle of the dining room. It had been roasted whole and split in half. It was something out of Lord if the Flies. On a rainy day when nobody was around the pool, we saw the lifeguard shout at and chase the lovely black stray cat that is often in the grounds. He tried to kick it, but missed. This cat is really friendly it was horrible to see it treated like this. There were cockroaches in the downstairs public toilets and we took a photo of a dead one we saw one morning by the ground floor lifts. On our last morning we had an early flight. As we packed up in the dark, the power turned off a few times before going out completely. The whole hotel had a power cut and there was only emergency lighting in the corridors. We had to check we had everything packed and search the room by the light from our phones. The lifts were out of action and we had to carry our suitcases down the stairs. At reception, the elderly people in front of us were asking for a torch to help them pack up. The man on reception just shrugged his shoulders and said the handyman had been called. There was no apology or offer of assistance.