Hôtel Ile de Ré

The room was well equipped and very comfortable. For this price a couple of teaspoons rather than two lollipop sticks to make our tea might have been nice. To be honest it is more motel than hotel. The receptionist who came to show us our room did not even set foot inside it and consequently it took us a while to work out for example how to lock the patio door. Everything is extra, there isn’t even any water provided. Two tiny pools - we were told there were three but we never did find the third. The final straw was to return to our room one afternoon at 2 pm, having been out since 10, to find it was not made up despite our having left the green light on. A quick call to reception resulted in a promise to do it straight away. One hour later, having gone across the road for a quick lunch, no one had appeared. I tracked down the cleaning supervisor, Sandrine, who subjected me to an onslaught such as I have never experienced in a hotel before telling me that if I had a preference for a time for our room to be cleaned I should have stated it on check in. This onslaught continued again after the room was cleaned, the floor left soaking wet and the cleaning materials left inside. This was our general experience of the staff. Some training badly needed. Put Enzo on the job, he was so polite and helpful. It is such a shame because the hotel is in the perfect position just 200 meters from a glorious beach and across the road from a perfect little cafe and, as stated above, a really comfortable room and private terrace. Such potential thus far unfulfilled.

The service was second to none. The hotel looked after us from the moment we were collected at the airport......The staff were friendly, the facilities excellent and the food delicious. They provided us with bikes...and when a lock failed..immediately gave us replacements... They located and retrieved the reading glasses I had left on the plane...Even the cleaning staff were very friendly and accommodating

The room was lovely, well-furnished and clean. We loved relaxing around the pool in the afternoon and being able to order drinks. We had a Balneo Suite with jacuzzi…this was really nice, but it is a large tub and it takes a very long time to fill. The breakfasts were very nice… a good choice of food (the natural yogurt was particularly good) and we were able to eat outside on the terrace which was very pleasant. The best thing about the hotel, though, was the staff, who were all extremely welcoming, friendly and helpful (and they put up with my poor attempts to speak French).