Hampton Inn & Suites Lawton

My daughter and I stayed overnight in room 312 and, unfortunately, discovered bedbugs. The hotel seemed decent at first—smooth check-in, and the room appeared clean, though somewhat outdated. However, late into the night, my daughter woke me after feeling itchy and found bedbugs in her bed. We checked my bed as well and found a bug under my pillow. This was extremely distressing, disrupting our sleep and causing anxiety about bringing the bugs home. I immediately reported the issue to the front desk, but the staff claimed they were unaware of any previous problems. Though they apologized, the only thing that was given to me was my bill. The presence of bedbugs is unacceptable and completely overshadowed any positives I've experienced as a Hilton Honors member. Had I known about other reviews mentioning bedbugs, I would never have stayed here. Unfortunately, my daughter and I ended up with multiple bites on our faces, necks, arms, and legs. This was a terrible experience! I hope management takes serious action to address this ongoing issue, as it can severely impact future guests. I cannot recommend staying here until the problem is fully resolved.

Just not a 5 for a Hampton. The refrigerator was larger than most but it should have had a freezer considering its size. AC could have done a better job. Plenty of towels and 120v outlets. Carpet appeared to be in a need for cleaning. Nice check in. Breakfast was OK.

Showed up and they did not have the correct rooms for us. We were supposed to have double beds because we had 4 people in the room. The front desk worker instead of apologizing told me that there was a pullout bed and there is no difference. The pullout was horrible and not big enough for two people. They also gave us smoking rooms instead of non Smoking rooms for some of our rooms. The front desk workers were also rude. Would not recommend.

This place was absolutely disgusting and a disgrace to the Hilton name. It was filthy and the service desk employee (Tabby) was the absolute rudest, unprofessional and uncaring employee of Hilton we have ever encountered. The sheets had yellow stains, the mattress had yellow stains and Blood stains. No cold water!! The ADA room we requested because I am disabled was unsafe especially in the bathroom where water sprayed EVERYWHERE while I showered. We had to lay several towels down to make it safe so I would not slip and fall. The room reeked of cigarette smoke even though we requested non-smoking room. When my husband notified the front desk she informed him there was nothing she could do. There was no maintenance on site and no manager on site. She did offer to request the maintenance person to come to the hotel but it was already 8:30 at night and we had been traveling since 4 am. We finally decided to take matters into our own hands and call the 800 number for Hilton. They transferred us to another property near by for free. Many praises to the Hilton customer service representative Tony who handled everything for us. The Hilton Garden Inn down the street was gorgeous, clean and welcoming. Stay there. Funny thing when we checked in a maintenance guy was at the front desk talking to the front desk employee. They had a guy onsite at 9:45 at night. They said they would take care of us and to enjoy our night. They apologized for the other hotel which we NEVER got from them. As we were leaving our hotel the next morning a housekeeper told us to have a wonderful day and God Blessed us. Such a huge difference in the hotels. The Hampton Inn actually told us when we were leaving that if my husband had gone to the desk to complain one more time she was going to have him removed from the property. We told her we were going to request corporate to pull the video footage to prove how rude and unprofessional she was not my husband. So if you stay here don’t complain about how disgusting it is because you can potentially be removed seem the property. Again Kudos to Hilton customer service for getting us out of that place. I wish I would have taken pictures of the bathroom.

We stayed January 9-12,2024, while in town for a family funeral. The front lobby was nice and updated. The rooms, however, need major updates. The beds kept moving every time you sat on them. They need replaced. The pillows also need updating. This hotel only has mini fridges and microwaves in king suites. So many people asked for these that the staff actually had to put up a sign saying they were not standard.. I am not sure when the last time I stayed in a hotel without a mini fridge and microwave in the room. Breakfast was good and Rich was very kind and friendly. It was an ok stay, not the Hampton I am used to.

The staff is wonderful and understanding but the rooms are a different story. The rooms need to be inspected thoroughly for bugs in beds and immediately replace with new ones. Sister hotel (i.e. Laquinta) has the blood stains on mattresses and needs to be replaced. The staff at the sister hotel (i.e. Laquinta) is very disrespectful and feels a dirty bed is acceptable.

The place is older and needs some updating but it was not and the staff was friendly the room was very clean it was great when we Got back after the motorcycle ride to come in to a clean room and a hot shower and a nice clean room and bed it was very fun

Stayed overnight while visiting and woke up with bug bites which I originally thought to be mosquitoes but then figured out they are from bed bugs. In addition to this, the window shears looked like someone purposely took some scissors to them. Staff was friendly but not enough to make up for the bed bugs and having to immediately wash everything in my suitcase (and throwing away my travel pillow) upon arriving back home.

It was horrible. Breakfast made my husband sick, my room didn’t have any face towels and the pool was absolutely horrible. I paid $150 for 1 night, absolutely a rip off. The HILTON name should not be on this hotel. Highly disappointed