Premier Inn Telford International Centre

Good location clean & tidy

Popped in for breakfast whilst Christmas shopping with friends in Telford, stayed here a few times but just come over for the day this time. The breakfast as always was great, nothing to fault and the staff are always friendly and helpful! Thank you, I will return in the new year 😊

I booked this hotel in a rush, though it would be a standard car park. When you arrive you have to use the SW1 car park (it’s not clear at all) I drove up to the top floor, couldn’t see a sign for Premier Inn check in, after some investigations found it to be on the 2nd floor (no signage that I could see). I duly exited the car park, in the dark, no signage to tell you which way to go. Lots of undesirables walking around the vacinity as I struggled with my luggage, walking around the town trying to find the hotel, the reception entrance is behind restaurants to your left, I wouldn’t walk directly to your left out of car park past amusement arcade, found it very intimidating with men smoking and shouting outside. Entered hotel, reception is on first floor. Self check in even though there were two receptionist sat there!!! The awful self check in machines never work properly, came up with errors so one of the ladies had to intervene anyway, they were pleasant by the way. Was on the second floor, noisy children running up and down the corridor. Hotel is dated, not the cleanest, bed was comfortable. Couldn’t wait to leave in the morning. Felt very unsafe here. Didn’t have a breakfast as food in Premier Inns is always awful anyway. Would not be returning.

Toilet had poo on the seat and bowl. Checked in during the evening so no housekeeping staff were available. The staff member on reception kindly offered to clean the toilet and did so quickly. However he unfortunately missed quite a lot of the mess so we ended up cleaning it ourselves anyway. The carpets in the room had a general feeling of stickiness and needs a good shampooing. I wouldn’t let my daughter play on the carpets which is a first for me. I also wish they would provide better bin liners. They’re comically small and thin and do not fit the size of the bins at all. It must be so difficult for housekeeping to have to use such inadequate bags. They probably spend too much time picking up scattered rubbish that they don’t have time to clean the toilets properly. The parking situation is also rather poorly explained. We were in and out of the car park more than once in the same day but validating the parking at the hotel for exit meant we actually paid more than normal. Putting our reg into the machine meant our parking would be fixed at £3 every time we wanted to exit even if we spent 30 mins in the car park. If you’re going in and out of the car park you could potentially rack up multiple £3 fees in a single day when really it should be £3 for any 24 hour period.

Do not come here is you expect to be able to keep in touch with the outside world. The WiFi here (even by Premier Inn’s universally bad standard) is terrible. Emails wouldn’t download, websites take an age to open - forget about making a video call. As usual teams were great, “new” room concepts already starting to show their age now though. Premier Inn - sort your WiFi out, it’s been terrible for a decade now. Make the investment.

Extremely slow check-in process due to only one staff member that had to be buzzed for help as the self serve kiosk wasn’t working…. There was a very long queue by the time she cam out to which she said “oh… wow”. Whilst the room was a standard comfy, reliable Premier Inn room that’s sadly the only good thing about this stay. You don’t expect to have a “staff member” barge into your room at a very unsociable hour to “look” for a laptop that a guy said was in there. This staff member came into my room just after 5am with no knock on the door or announcement into my room to check if anyone was in there. When I literally shouted at her to stop her from entering she was almost laughing about the situation and claimed that she was helping a “guest” who said my room was HIS (surely this would have been checked on a system), worth noting that my room was opposite the fire exit and at the end of the corridor. There was very little in the way of explaining herself or who she was just a quip of “I am a staff member, honestly” as if that was sufficient in the pitch black darkness of my room. Sadly this has put me off ever using this hotel again and has but me off the Premier Inn brand as a whole. When checking out the duty manager was lovely and very apologetic, even explained that nothing had been handed over to her about any incidents happening. I was given all the details needed to complain and she very kindly explained that her manager would just dismiss it and do nothing without me complaining in a more formal manner as he doesn’t deal with verbal complaints… again very concerning! In short…. DO NOT stay at this hotel as a solo female traveller or even if you are on a solo business trip or likely to have belongings of any value.