WARRIOR L
June 26, 2024
For $700+ US dollars a night, they can sure do A LOT better !!! The pictures and website look good but when you arrive BE WARNED !!! Quality control and maintaining a quality and safe & clean hotel for their guests are lacking in many areas that management should have addressed. It seems that the Hotel management and staff do not fully care. Let me explain. Here are several areas of concern. # 1 - Dirty and Soiled Bedding of our Comforters, Sheets and Pillow cases. We had a 2-room with a balcony view. Upon check in…BOTH of our Bedding was filthy and dirty with brown, red and rust colors on white sheets. Looks like old fecal matter and perhaps blood? It had obviously been there for a while and so this would tell me that they don’t do proper and thorough cleaning for new guests arriving. (images attached). This is very disturbing on so many levels. # 2 - Dirty Nasty Rusted Ice Buckets and Tongs. We ordered a bucket of Ice to the room. It was served in a Rusty, Nasty, and Dirty metal ice bin. Even the Lid was nasty also. Just look at the completely rusted screw. This did not happen overnight. This is months and possibly years in the making that will make you sick. (images attached) # 3 The Swimming Pool and Jacuzzi Plaster is Falling Apart. It’s very dangerous as you could get cut or hurt!! Both the Pool and Jacuzzi were VERY Disappointing. A supposed High-end hotel should never have had this kind of destroyed amenities. Just look at all the broken plaster, ½ patched holes, and all the dangers they impose for guests wishing to use the jacuzzi. The Brown and rusted parts are not just overnight or yesterday. This is many months, possibly years in the making and consistently neglected by both management and staff. Very Poor to say the least☹ Remember, you are at their resort in the middle of nowhere with all outside shops about 20+ minutes away with a car. You are at their mercy....Dinner Buffett was about $55 Dollars and if you wanted water, it's Bottle service at about $5 per bottle. A breakfast buffet was included and ok. Most of the staff were pleasant but all the dirty, broken, and sub-par issues is why I would Never return again.