Hotel de Charme Laveno - Luxury All Inclusive

The staff are all superb and very freindly. The hotel is clean and has wonderful views of the lake. Excellent food as well.

This has the potential to be a fantastic hotel. The location is brilliant, rooms and facilities are clean, tasteful and modern and the food is broadly excellent. Staff are generally very helpful and friendly. Unfortunately it is limited by some basic issues we experienced: - Our room had hot water only in the mornings, and this was not addressed during our stay despite repeated requests. - 'Air conditioning' in our room was limited to 21 degrees by management (why?) and not changed after multiple requests, requiring us to buy an upright fan from a nearby shop at our own cost. - WiFi is terrible and intermittent and more or less missing from the pool area. - The outdoor pool area had less beds than the hotel has rooms and the linked apartments also have full access. The hotel and apartments were not full when we stayed but the outdoor pool area always was, with some guests unable to find space or having to sit in the indoor pool area. This is probably even worse in July or August. There are also some other issues that could help it reach its potential: - The outdoor rooftop pool is heated even during hottest parts of the day (in summer.) Unnecessary and would be better unheated for cooling and refreshing dips. - No poolbar, which is fine as its a small hotel and pool area. But to get any drinks requires descending and the ascending (with drinks) 2 sets of lifts or stairs over 2 floors. A better solution would be an app to order drinks for staff to bring to pool. - The restaurant is sometimes understaffed for breakfast and / or staff could be more efficient in their tasks - several times all were clearing tables and then all in the kitchen, with none available to serve. We had to wait 10 minutes to order a coffee at least twice. - Portion sizes for evening meals are often small. This can be offset against the more or less unlimited and equally tasty self-service starter food. - All guests have allocated parking in the underground car park but the car park is not very well signed, meaning that finding the correct bay for your room can take a while when checking in. - Charging for electric vehicles is available but costs. I would expect this to be gratis for paying guests.

My husband had stayed here for business and said it was wonderful, so we booked for five nights as a break away on our tour of Italy. On arrival we were greeted warmly and had help unloading our car and checked in. Welcome drink and nibbles offered and all the services explained. Went up to our room where our luggage had been delivered. Lovely large room with a Juliet balcony overlooking the lake. Very clean and bathroom excellent size and with all the bits and pieces you’d expect of a five star hotel. As an all inclusive luxury hotel we went down to have a drink after a days travelling. Service was extremely slow and we had to find a waiter rather than them keeping an eye out for patrons. This remained the case the entire stay. Service was mixed..some times you get nibbles, others not. Evening meals were excellent with a good choice. You are allocated a table for your stay. We had a nice table at front of far restaurant. Buffet salad, then your choice delivered to the table. You serve yourself to wine from the buffet. We returned to room on night one and turned on the air con. Nothing! Just a lot of noise. We decided to sleep with door open instead and reported the next morning which we did snd were told it had to be switched on by reception which they did. This was after discovering you can only use the hairdryer on its lowest setting or it cuts out (we had a replacement from reception and it did exactly the same). Day three and the air con still not working so they offered to move us which we accepted as was too warm too sleep without it. Moved room and air con in that room was marginally better but not vastly so. Hey ho. Breakfast was again a buffet affair with fresh egg dishes cooked to order. The all inclusive alcohol tariff was ok..they ran out of whiskey after one night and it wasn’t replaced whilst we were there. Some drinks are not included. The location is great. Very quiet and some nice bars along the promenade if you want to walk and have a change of scene. You can get a boat from laveno over to Intra which is the hub for boats going across the lake. All in all it was a pleasant enough stay but some attention to detail, better service and make sure spirits and drinks are stocked and supplied.

What a wonderful find. We were picked up at the airport by the hotel car €145 each way. A pleasant 55 minute drive. The service from the hotel was excellent, so helpful. We had the garden room with hot tub which was so roomy & romantic. You don’t get a great view of the lake but a lovely soak in the hot tub staring at the stars after dinner is very special. The pool area is gorgeous. The views incredible. The pool is heated & was lovely first thing as I had it all to my self at times. We didn’t use the sauna. The food was amazing. Breakfast was good with a selection of eggs to order plus the usual buffet. The dinner was so flavoursome, fine dining at its best. Plenty of good wine to choose from. We seemed to be the only Brits in the hotel which suited us but everyone spoke great English. We went up the bucket cable car which is an amazing experience. We also used the local ferries to go across to Stressa & the Islands which was an enjoyable day. The town is very quiet with a few nice clothes shops & a few bars/restaurants. We were blessed with great weather. All in all a great break. Great value for money.

A truly lovely hotel. The staff, food and accomodation were really great - the lakeside views just beautiful. The perfect location for a really relaxing break whilst being pampered.

Really great hotel. Fantastic location, excellent staff and amenities all great. Food was excellent and we had a splendid time. We were fortunate to have the garden suite but would have been just as happy with a lake view room. Would come back again