Mövenpick Hotel Lausanne

Here is an important tip for family travel. Even if you select the child's information in the Ctrip booking system, all rooms in this hotel with two beds or one large bed will be required to charge 80 euros per night for the child to add a bed, one bed per person! Because they said that their booking system only has the information of two adults, two beds or a large bed room cannot include a third young person (over 6 years old) and the child they refer to as free is for babies. This is the worst hotel service and high extra charges we have experienced in Switzerland. We argued at the front desk for about an hour, and finally found their hotel manager and immediately contacted Ctrip officials to coordinate and resolve the issue. We must praise Ctrip's quick response and the caring service of the housekeeper. The problem solving is very powerful, which adds confidence to the situation of other hotels we will stay in. In addition, the hotel hygiene is so-so. There are only two bottles of water when you check in (not added every day), and the water cups are not replaced. It is not recommended for family travel! ! ! Note: This hotel is not a Ctrip-operated hotel, but a hotel with an agent in the middle, so it is understood that the agent's understanding is wrong.