Hampton Inn & Suites Laurel Reviews

Customer service needed improvement. They charged my card in full days before check in instead of pay at check in. At the time of check in, they tried to charge my card again. Then she said she was going to void the transaction. When asked for a copy of the voided transaction, she couldn't not provide that to me. She also admitted that another employee charged my card in error. Then when on top blame 3rd party booking agency dont pay the proper taxes and my card was charged at the end of the night. When that employee was doing paperwork. This is not my problem as a returning customer. Also it is not etiquette to bash another booking company that i chose to use. Also also stated i used Orbits, because noone would answer the phone her when i called originally to book my stau direct. In the meantime i asked for the manager and waited for quite sometime. Only to be told by the manager at she did something in her computer and my card was charged already. Long story short....this hotel needs to have a customer service meeting and train their employees to teach the customers with respect as we are paying they paychecks by staying at this location. Also take accountability for your wrong doing and trying to argue with a customer, especially in my case....I was right. I would recommend to remember the motto, The Customer is Always Right!!!!!