Art Hotel on York

The small room felt oppressive with so much dark decor in a room with one small window.Furnishings were opulent but too dour for such a small place. No streaming service, and very little television reception. After travelling all day one wishes to unwind, not necessarily contemplate busy artworks, in a blue room. Overall it seemed ungenerous; I had to go looking for the soap, and other necessities, under the sink away from view, (one small piece for two to share, no shower wash). Fussy, but unwelcoming.

Access to Reception after 6pm is tortuous...it took ＞30 mins to get checked in as no one was physically present

They did not accept my booking from your website, asked me to pay again for the room again but this time pay much more, it was after hours checking due to flight cancelled ,they kept me for more than 2 hours until 11 pm behind the closed door, I did not have any choice, I did pay again. Why you did not answer my complaint , don’t you have any responsibility for your customer?!

Great location to the centre of town. Easy walk to many restaurants and cafes. Neat, clean and although on a busy-ish corner, the traffic noise wasn’t an issue and I’m a very light sleeper. My only negative would be supplying a plug for the bathroom sink. Just for shaving so that I not wasting heaps of water. But, that’s a really minor issue.

Check in was effortless, friendly and informative. After settling in and sleeping before an evening out I decided to put some heating on in the room, however could not get the heating unit to work. Contacted reception manager Tony who thought the problem might just be remote needing battery change so changed battery but still no success. After trying multiple things Tony offered to change my room or if I did not want that he would bring in a portable column heater. I asked for the column heater which Tony brought in quickly, however that wouldn’t work either. After trying another heater it appeared the power outlets were not working on that side of the room after some recent electrical work. Finally Tony brought in the heater from his own office and we were able to get it working on the other side of the room. I can only say that despite the heating difficulty Tony was an absolute legend and very determined that I would be warm and comfortable for my stay. Once back from my evening out I had a warm, comfortable and quiet sleep. Many thanks to Tony for being such a patient, helpful and persistent person.