Natália T
June 25, 2025
Overall, we had a good experience at LaSpa. We booked the beach house, which looked very nice and comfortable. The hotel’s surroundings are beautiful, the spa is relaxing, breakfast was a very pleasant surprise, and it's easy to get there. Unfortunately, our stay was affected by an issue during the evening of our only night there. When we returned to our room and went to shower, we noticed the water pressure was extremely low, and the temperature kept fluctuating between hot and cold. We assumed it might be a temporary issue and both took our showers like that. However, a few hours later, just as we were getting ready to sleep, the water stopped running entirely—no water in the shower, tap, or even the toilet. We went to the reception to ask for help, but the staff member on duty wasn’t particularly helpful or proactive. At first, he said there was no immediate solution and offered us a different room that hadn’t been cleaned. Thankfully, a few minutes later, he managed to reassign us to a clean and larger room in the main building, which we appreciated.