Hotel Tirreno

I come here to the bar terrace to have a. Coffee. An endless and unnerving queue lasting 10 minutes. You sit down. You get up. Go to the cash register. Stand in an endless queue. Pay in advance. You sit back with your number in hand, waiting for the waiter who will scan all the tables looking for the number to which you can deliver the order. Get organized better. The game is not worth the candle

Unfortunately, despite the good location and parking, waiters and bosses do not have the basics of education, respect and professional training nor empathetic or commercial intelligence to leave a good memory and a good word of mouth... We stayed with the family for almost 3 weeks from nightmare with half board in which the dinner was served not complete but with only 2 courses and as category B customers compared to the casual ones... Regarding the beach, unfortunately the family management with the Director's sister who did not meet the needs. ...without any empathy or particular treatment considering our expense of 3 weeks with half board he always gave us places without a view of the sea and with families of very rude kids which really led us to count down our stay. The rooms with the bare minimum had bathrooms with a sloping shower floor and no accessible windows... the beach was not clean and without any comfort. The staff, except for a few, are rude and without education or training. Prices are expensive even just to clean the sand from the feet. I asked to speak to the Director, this to a lady and in any case to a customer, he had the receptionist report that he would be found in the adjacent hotel in his office, without the slightest care or interest regarding the complaints of a long-staying client, coming himself to the client's hotel to inquire about the shortcomings of the structure on his behalf... This episode regarding the attitude could be enough of not caring about the customer because if the Director himself does not care about the customers' complaints, the family and non-family staff can only have an attitude of rude disinterest and evident lack of professional training. As regards the I love restaurant with which they have an agreement, the menu is partial and not complete and even the reserved service is like category B customers having moved us to the point of putting us in the worst place. Extremely negative experience and to be cancelled.

As often happens to me, I stop in the afternoon at the bar terrace for an aperitif. I head to the bar to order, as always. The girl tells me to sit at the table because now the orders are taken directly there. "Great news" I think, even though I liked the formula order/pay/take the number to put on the table (Mc style) and they bring your order to you. Oh well... different policies but it's okay. The new windows are also beautiful, in fact they give a more "launge" style... but even the "nautical" wood from before wasn't bad. I sit down, the boy arrives, I order a spritz and ask if I can kindly also have 2 (I mean 2) chips. The boy stops for a moment then says to me: "look, the chips/peanuts are 4 euros (4 EURO?) more... new policy". Wow 2 small bowls 4 euros... I tell him no (it doesn't seem fair to me) and I just ask him for the spritz. It arrives with a glass that I notice is smaller than the usual one they served before, and frankly it doesn't seem to me that the proportions between Aperol, prosecco and seltzer are right (be careful barman, being an IBA coded cocktail the spritz has a precise recipe). Oh well... I relax looking at the sea. I finish, I go to the cash register to pay: "it's 7 euros... thanks" 7 EUROS for a "glass of ALMOST spritz without even a chip"!!!!!!!! Honestly it doesn't seem fair to me!!! Beware of traders not to be greedy and want to maximize profits in a very short time... because you risk not being competitive and losing customers. And don't tell me that all in all it's the place that makes the difference, because... yes, the terrace overlooking the sea may be choreographic, but we're talking about a spritz and 2 (I mean 2) chips. It took very little to avoid losing a customer!

I stayed one night in mid-July with my partner and we had a very good time. Fairly spacious room with small balcony and very clean, air conditioning in perfect working order; the only flaw is the bathroom which has not been renovated. Good breakfast and very friendly staff.

Given the modernization of the terrace, I expected much more.. the staff are not available to serve customers with kindness, in fact they are often rude.. the drinks are good, nothing exceptional, it is inconceivable that you cannot have simple snacks with the after-dinner aperitifs and being "abandoned" without any form of excuse, if you need something they won't come to you..I don't think I will return. I did not use the hotel services.