Harrah’s Las Vegas – A Caesars Rewards Destination

Recommended hotel, everything is good here, location, hospitality, front desk. All is good

I am writing to express my dissatisfaction with my recent stay at Harrah’s Las Vegas Hotel and ******, which I booked via Trip.com. The several issues during the stay caused significant inconvenience and frustration. Please see the details below: 1. Complicated and confusing parking payment system: The process of using the parking card was overly complex and led to confusion. The system was not user-friendly, which caused issues every time we entered or exited the parking area. 2. Unfair parking charge due to card malfunction: The original parking card issued by the hotel did not work. When we requested a replacement, the hotel charged us for a second vehicle, even though it was the same car. This was unfair and misleading. 3. Room upgrade without prior consent: We were given a room upgrade without being informed in advance. Later, when signing the debit card charge, we realized it included the upgraded room fee — implying our consent. This lack of transparency is unacceptable. 4. Unhelpful and unprofessional staff: When we tried to resolve the issues mentioned above, the hotel staff showed no service mind and simply told us to contact Trip.com, refusing to take responsibility or provide assistance. 5. Insufficient amenities for the number of guests: The booking was for 4 guests, but we received only 3 towels. After calling the front desk to request one more, we waited over an hour and still received nothing. In the end, we had to use a small towel as a substitute. Overall, this stay was very disappointing and not at all what we expected when booking through Trip.com. I would appreciate it if Trip.com could investigate this matter and consider providing appropriate compensation for the inconvenience caused.

Location:Great at the *****. Also has monorail station Facilities; Has gym and water dispenser there. So a tip if u need refill your water bottles, can head over there Swimming Pool: Didnt manage try it out but looks ok from hotel room Check in and out: Was ok Room: was modern cleaned and nice. Noted they had a 200 million refurbishment in 2024. So you can imagine. The only thing is the room is bit smaller compared to other hotels like Harrah's but otherwise its ok. Very quiet room. I know its safe, but its bit weird seeing the security guard patrolling around. The issue is that anyone can access level 4 which is the spa, and from there you can access the rooms. I thought it will be good to have a barrier to prevent strangers from heading up the rooms Pls keep you expectation that most of the ***** hotels are really bare: no tooth brush no tooth paste, no lotions, no comb , no shaver. They only have the basic soap shampoo and conditioner. There's no fridge in the room as described by others nor kettle. There's an ironing board and In conclusion, its a basic hotel with the basic necessities. Keep your expectation to the bare minimum and you will enjoy the room