Heidi Bai
December 27, 2023
The service was not meeting the expectation at all and I was feeling disappointed. During my stay, I had requested some items to be sent up to the room. However when I returned to room at night, only part of the items were received. The excuse from front desk was that I had turned on Do Not Disturb sign which they were not able to enter my room for item delivery. Well, if I had turned on the sign, why would I receive some of the items I requested. My boyfriend was not feeling well and he barely ate anything during dinner. So we placed room service order via the in room iPad. However after 45 min, nothing was received. Then I called to in room dining, they said they received the order but it was empty. Well, you won’t double check with your guest? The whole experience was not that good especially in terms of guest services, and we had paid extra to upgrade to the suite.