In principle, the hotel is very well located, and it is very nice, but our experience was terrible. The first day we wanted to rest and we were woken up by a child screaming throughout the hotel, despite being “only adults”. We made a complaint when we got up and as he had just left they said why hadn't we gone before to complain, that they didn't hear anything. Then it seems that they changed their minds and redirected the excuse to the fact that the restaurant is independent from the hotel and that the child was in the restaurant, that is to say, that they did hear him, but that he was only in the restaurant, which was not true, since which was on the roof, where the pool is located, and you could hear the screams amplified by the interior patio and their exaggerated runs and jumps since Justo was above our room and also down the stairs. I found the excuse unfortunate since from the third floor you can hear both the people at the reception talking in a normal tone, as well as the people in the restaurant all the noise of it, the cutlery, plates, laughter of the diners, etc. It is very poorly soundproofed, to rest I do not recommend it. It is true that they apologized and made us financial compensation for it, but it does not compensate for the lack of rest and the terrible management. On Sunday they had no receptionist, only an assistant from a subcontractor that had nothing to do with the hotel, it was our second day and we also had problems since the door of the room did not open. The assistant had to come constantly to open us every time we wanted to enter because the code did not enter. The guy was very nice, and he told us that ultimately he would leave us the key but that you couldn't really do that since the hotel didn't allow it, and the hotel left him with his ass in the air saying that if you could, probably so that we wouldn't make another complaint. Total, we were not going to put it, with not coming back we have. We commented on it for the record, but nothing, normal, "we hope that tomorrow it will be solved". On the other hand, if you arrive late at the hotel, the door is closed, you have to ring the bell and wait for it to open, it's uncomfortable. It's not bad, but it is uncomfortable. In short, too noisy, I do not recommend it if you want to rest, if you are not going to spend time there it is great.
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