Hotel Valencia

Centrally located with easy access to transportation. Highly convenient for exploring the city. Consistently praised for cleanliness, spacious toilets, and excellent daily cleaning service.

Basic hotel, cheap, and somewhat dated, but all I needed was a place to sleep while my husband was in hospital close by. Was clean, bathroom was spoiled by the toilet seat being at an angle and shifted suddenly when sat upon. Rather noisy, but city centre, so it came with the territory. Staff were friendly but fairly casual. My main problem was I initially booked for one night, as I had the offer of a room attached to the hospital, but I didn't know when that would be available to me. I explained the situation in my somewhat broken Spanish, and was offered another couple of nights at the hotel. I agreed to one more night, and paid for it. However a couple of hours later (and a couple of hours after hotel check out time) I was contacted by the hospital and offered a room, which was perfect for me. I told Hotel Valencia what had happened, and I would be checking out immediately. I'd expected a refund or at least a part refund as I hadn't stayed for the second night, although the room had been serviced that morning (still with the toilet seat from hell!) But no, no offer of a refund as a sign of goodwill just a casual goodbye. I realise technically they were within their rights to keep my payment but I was disappointed that they didn't waive my bill in view of my very stressful circumstances. Very disappointed at their attitude.