Cebu White Sands Resort and Spa

Our stay at Cebu White Sands Resort and Spa was filled with several issues. On our first night, the room’s air conditioning wasn’t working properly. After failed attempts to fix it and being moved to a room that was too small, we ended up paying for an upgraded room where the A/C was still weak on the first night and my niece had to sleep on the floor. The hallways were also not air conditioned, adding to the discomfort. We booked 3 rooms, paid for the day use for our whole family and spent generously on food and tips. The staff were respectful and polite throughout our stay which we appreciate. Middle(405) room’s shower and exhaust fan was damaged even when we just got there. Only my niece reported it coz I don’t really care. However, checkout was very frustrating. Housekeeping insisted that towels were missing even though we never took any and one room had checked out earlier. Because we were in a hurry that we might miss our International flight, we were forced to pay P2,550, for the towels we did not take. On top of that, the taxi arranged by the hotel refused to used the meter and charged a fixed P800 to the airport which he’d been told by the hotel staff to charged us, which felt dishonest and unfair. I am from Cebu I know how much and how far the airport is. Way too much!!! Overall, despite the respectful staff, the combined issues with the rooms, false charges and overpriced taxi/van made the stay very disappointing.

On our first night, we checked in late due to prior commitments. The air conditioning in our room wasn’t working properly, so we requested for it to be fixed. When they couldn’t repair it, we asked for a fan instead of transferring, but they moved us to another room that was too small and 1 bed only. We then requested for an upgrade for 2 nights and paid later upon check out. Even in the upgraded room, the a/c was still not cold enough on the first night, so my niece had to slept on the floor. Thankfully, the a/c improved by the next day.

Very nice service and friendly staffs

The bedroom could have been bigger if the bathroom was smaller. The AC wasnt cold enough for 4 people. TV didnt have good programs to watch especially for foreigners. Breakfast was good. Staff were nice.

Clean and sandy, yet small beach area. Large pool.  Friendly and helpful employees. EXCELLENT breakfast buffet with many choices. Easy to take taxi or tricycle to areas for shopping, food, and massage.

Had a fantastic stay. Staff is fantastic and the facilities are great. I highly recommend this resort and their spa.