Family-friendly Hotels in Lapu-Lapu City

We arrived at 1:30 pm at the front desk of the hotel with my American friends. I booked all the hotel rooms, all paid sometime in Oct. ‘24. The front desk told us we had No rooms . I asked why? I dhowed them the confirmation, your e mail to me…all proof. They told me No payment from you was received by the hotel. I said why would that happened? They said they do not know. And told us flatly that they cannot contact you , the responsibility of contacting ang solving our problem is on me. I said, be reasonable. Trip.com  whatever it is , is your partner in this. I cannot be the victim of whatevrr stupidity that happened. I m paid thats all. Its good a young man intervened and helped solve the problem. I was so furious i would like to kick the desk.  Sfter a long stand off, finally it was found out that you did not make any payment to JPark.  A company like yours, which does not pay, and hotel like JPark which i feel only think of their interest , the result is a victim like me, innocent yet delayed for hours in our use of the hotel room we paid for in advance. I almost turned violent because of what you did. My American and filipino friends could not believe what they are witnessing and experiencing. They can observe my frustration and embarrassment. Finally at a few minutes before 4:00 pm , we got our room. I will never deal with Trip. Com again and will not visit JPark again.  This is Dr Alfredo Valera

Here’s a more detailed and broader version of your review: ”The hotel provides an incredible sunset view, perfect for unwinding after a long day. The staff are exceptionally friendly, accommodating, and responsive to any requests, making the stay even more enjoyable. The property is well-maintained, with clean and tidy rooms that are inviting and comfortable. There’s a pleasant, fresh scent throughout the hotel, adding to the overall positive atmosphere. A highly recommended place for a relaxing stay!”

Amazing hotel with unbelievably helpful staff! Everyone is so welcoming and friendly! Everything is provided for you so there is no need to travel outside the resort :)

Plantation Bay is again my favorite hotel on Mactan. I was there August of 22, January of this year and just finished a stay in May. Here are some things to consider about Plantation Bay: - It’s the only large Filipino owned resort on Mactan and they must treat there staff incredibly well because everyone I spoke with has worked there 10+years - unlike other resorts they have a no tipping policy - The large salt water lagoons are beautiful and large enough that they never feel crowded - Plantation Bay offers a variety of food options for every taste - They have a wide variety of on site activities and offer multiple excursions outside the resort for reasonable prices To be fair there were a couple of things that could improve but those are minor - The beach towels need to be replaced. The bathroom towels are great but the beach towels were old and thin - During busy periods when you call bell service or guest relations the phone just rings with no answer. Overall though, this is the best place to stay on Mactan. Great service, unique activities, great staff, and some of the best swimming pools anywhere Here are some tips: - if you are not traveling with kids, the waters edge rooms are amazing. You can step from your deck directly into the lagoon - Consider the Route 66 Diner for breakfast. Good food and never crowded -A romantic dinner at Palermo’s is a great option on site - I paid the extra $50 to have a car drop us off and pick us up at our room and it was definitely worth it. You get checked in/out at your room saving time Highly recommend this great hotel

Shangrila hotel outer facade lives up to its reputation, open and airy. Hotel is well maintained but some facilities in the room, i.e. shower or eco friendly soaps (re usable bottles) could be improved. Balcony sliding doors are filmsy and aged. Very minimal sound isolation, you can hear kids running along the corridors and people talking. Family resort, lots of activities for kids. Breakfast at Tides had a bigger spread than at Acqua. Didnt enjoy our trip as the room upstairs was constantly dragging their chair across the floor. Many korean tourists and some rude caucasians encountered. We have gone beyond the Colonialism era so please have some respect for the locals and tourists alike.

Crimson Mactan went above and beyond to make us feel at home. The staff was warm, courteous, attentive and quick to respond. Breakfast spread was incredible, props to the head chef who made sure everything that comes out of the kitchen is of quality. We chose Crimson as our wedding venue and while it rained during our reception, the whole team was quick to respond to transfer everyone to the ballroom to keep the party going! They were also generous enough to hold a foam pool party for us the day after the wedding. The premises were clean and beautiful, rooms are cozy... we have no regrets with holding the best day of our lives at Crimson Mactan!

The pool is so pretty and healing and good to play! The pizza you eat in the pool is also delicious. And the staff are very friendly. The service to take you to the lobby with a golf cart was good. 👍👍 Kimchi Jeon is delicious for breakfast. ㅋㅋㅋ The menu other than Kimchi Jeon is normal, so you can only experience it for a day or two. I recommend it. Overall, it was a satisfactory stay and I am willing to visit again next time I visit Cebu.

It was much better than expected. After booking I read a couple of reviews left here in trip advisor. I had wanted to cancel, but that was not an option. We decided to make the best of it since it was Mother's Day and my birthday. I lived through Odette. Had no MECO service for 3 months. I didn't see any signs of Odette damage. If it was there it wasn't glaring. The pools are well maintained. The beach was fine. The food isn't as bad as others have written though it is a little pricy if you're used to food prices in Cebu. The tourists mostly from Japan won't think the prices are high. I asked a Japanese couple why they had chosen this resort. They told me it was part of a tour package. Japanese love tour packages where everything is selected for them. I know. I lived there for 27 years. There is a cycle for their breakfasts. Ours was on a Monday so it was: Continental Filipino American. Funny thing.. corned beef is in the American breakfast. Oh sorry. No Canadian breakfasts. Haha. The rooms were fine. The ”air con” was strong and so was the hot water in the shower. No problem. OMG! There were a few ants. Hahaha. So what. It's the Philippines. They're everywhere. The staff was courteous and friendly. I wouldn't hesitate to go back. The door latch in room 505 needs to be reversed. It comes right off when you open the door.

It is a new open hotel, so there is no information and I leave a review. Once the rooms and bathrooms are very clean and the staff are very friendly. But the location is 2-4 of the usual rate even if you call a taxi If you don't pay the ship, the call taxi will not come to the hotel. The situation is similar even if the grab is not often done to Cebu City, it would not be a big problem

The house keeping in-charge vv was very polite,kind and respectful. He had very accomodating smile on his face. Reception desk were polite and understanding. I like how the employees treat their customers so no matter what the little problems or unsatisfactory upon checking in was ok because of the people working behind k. I would love and maybe book for next if Netflix will be available since we usually want to have movie night during family vacation. This is my 2nd time at Csuites, would definitely book again if movie options ammenities will improved.