Mulan·Yue Hotel

Mulan·Yue Hotel Reviews

Mulan·Yue Hotel

Building 6, Pengda Trade City, Huachu Market, Lanzhou, Gansu, ChinaView Hotel Details
Mulan·Yue Hotel
Mulan·Yue HotelMulan·Yue HotelMulan·Yue Hotel
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Mulan·Yue Hotel Guest Reviews

4.4/5
460 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.4
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All reviews(460)
Positive reviews(443)
Reviews with photos/video(68)
Offers pick-up/drop-offs(89)
Classy environment(55)
Close to airport(51)
Large rooms(47)
Easy to get around(44)
Friendly front desk staff(31)
Perfect for business trips(8)
Well designed(8)
Negative reviews(17)
Guest User
Cozy Queen Room
Stayed in Sep 2022
Solo travelers
1 review
3.5/5
Posted on Oct 4, 2022
15 minute taxi from airport. Comfortable bed. Smelt smoke from other rooms. Recommend a visit to movie set nearby.
Isa in 中国
Light Luxury Queen Room
Stayed in Jul 2022
Travel with friends
58 review
5.0/5
Outstanding
Posted on Jul 9, 2022
The hotel is conveniently located near the airport. I was happily surprised by how large the room is. The staff was very friendly and check-in was done in less than 10mins.
Guest User
Superior Triple Room
Stayed in Dec 2022
Family
10 review
3.0/5
Posted on Jan 8, 2023
Very average. Nothing special, just a place to sleep. Many things broken in the room. No place to get food.
Szymanski
Cozy 2-bed Room
Stayed in Jul 2022
Travel with friends
20 review
4.0/5
Very Good
Posted on Jul 25, 2022
Hotel is clean and OK in general. Main reason we picked it is that its location is 25 RMB taxi ride from airport while we had an overnight layover, but wanted to avoid staying in Lanzhou that had covid outbreak. There is not a lot to do around the hotel, but there is a themed park with small lake and few restaurants, and also glamping area - all located around 20 RMB taxi ride away. Consider this as convenient hotel if you are changing flights overnight and not enough time to experience Lanzhou.
Stevenniuniu
Cozy 2-bed Room
Stayed in May 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on May 15, 2022
Very good, very close to the airport, considerate service, car pick-up and drop-off, very cost-effective, very clean, new facilities, very good experience staying here, will come again next time.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Anonymous User
Light Luxury Queen Room
Stayed in Apr 2022
Business travelers
4 review
4.0/5
Very Good
Posted on May 2, 2022
advantage: The hotel is very new, very clean, the room is large, close to the airport, the price is cheap, and it is very suitable for transit. The hotel's airport pick-up service is free, very convenient The hot water is fast, the shower is very powerful, and the toilet is very clean shortcoming: In the decoration city, it is inconvenient to eat around, but takeaway is delivered. Due to the epidemic situation, Lanzhou does not allow the central air conditioner to be turned on. The hotel does not have a separate air conditioner and heater. It is 6 degrees at night and wakes up at 4 o'clock in the middle of the night. It is too cold to sleep. The phone is a decoration, and there is no line. The lady at the front desk also said that you can call the front desk with a landline. Later, I asked why I couldn't make a call, but she didn't answer. There is no hand sanitizer during the epidemic, which is inconvenient.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Sorry for the inconvenience caused to you! If you have any questions, please contact the front desk in time to solve them for you. For what you mentioned, we will also improve! We always believe that a good word-of-mouth must be recommended from the most sincere satisfaction of the guests. Thank you for your valuable opinions, we will seriously improve, and we are also honored to serve you. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Jiuniyixia
Cozy Queen Room
Stayed in Feb 2022
Other
2 review
4.0/5
Very Good
Posted on Feb 25, 2022
🚗 Transportation: It is relatively close to the airport, and it is more convenient for the hotel to take care of the pick-up and drop-off, but there seems to be no place to go shopping near the hotel, except for the Rainbow City, there is nothing interesting inside. 🍃Environment: The hotel is generally okay, but the power went out twice after staying for two days. The door of the room cannot be locked. Girls who live alone feel insecure if they don’t lock it. They can only hang it on a chain. 🔔Service: Because I stayed for two days, there will be service staff knocking on the door to ask if there is any need, but I still don't like it.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. I am really sorry about the power outage. It is also because the power supply bureau is repairing the line, which caused inconvenience to you. The anti-theft chain is hanging, and the hotel is very safe. Please rest assured that any problems will be resolved in time Contact the front desk! Sincerely look forward to your coming again!
Guest User
Light Luxury Queen Room
Stayed in Jan 2022
Family
5 review
5.0/5
Outstanding
Posted on Jan 18, 2022
Not far from the airport, there is a pick-up service! The ladies at the front desk are very friendly. The whole room is very clean and big. The bed is very comfortable to sleep on. The bath towels and slippers look new, but the bath slippers are a bit sticky. Everything else is perfect
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Light Luxury Queen Room
Stayed in Jan 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 8, 2022
The plane was delayed and I booked a hotel temporarily. Everyone was very enthusiastic. My sister who came to pick me up chatted with me all the way. The hotel conditions are excellent! The shampoo and shower gel are almost all brand new, great experience!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey
AAAlixiaofei
Cozy 2-bed Room
Stayed in Jan 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 8, 2022
The hotel has just opened for a short time. The lobby and room environment are very good. The room is large in size, quiet and has no peculiar smell. I will choose this hotel next time I stay near the airport
Original TextTranslated by Google
Response from Property: Dear customer, hello! We always believe that a good word of mouth must be recommended from the most sincere satisfaction of customers, and we are also honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Cozy Queen Room
Stayed in Jan 2022
Other
2 review
5.0/5
Outstanding
Posted on Jan 6, 2022
Very satisfied, the staff is gentle, the atmosphere is good, and people are very relaxed. I should have commented earlier, but I forgot. The overall environment is very good, the room is big, and there are quite a lot of plugs, but I didn't take many pictures, only sent screenshots of the video to my friends, the quality of which is not very good. The pick-up and drop-off service is also very timely
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Cozy 2-bed Room
Stayed in Jan 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 6, 2022
The newly opened hotel is the best among all the iu hotels I have stayed in. The breakfast is self-service, with many types and freshly prepared. The hot water is amazing, hot water comes out within seconds of turning on the tap. The room was big and the bed was so comfortable that I almost slept in it. It's only 10 minutes away from the airport. It's very convenient. There's also black goji berries in the hotel lobby. It's worth it! Free parking is also great 👍
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Cozy 2-bed Room
Stayed in Jun 2022
Travel with friends
1 review
1.0/5
Posted on Jun 26, 2022
The hotel manager Wang's attitude is very bad. The hotel where we live has no hot water, and he didn't tell us. The surrounding environment is very noisy. He also said that we didn't tell the front desk. How did we know that there was no hot water? We went to live at 11 o'clock in the evening, and said how could we Don't change hotels, it's really bad, it's not recommended to live
Original TextTranslated by Google
Guest User
Light Luxury Queen Room
Stayed in Jun 2022
Other
7 review
5.0/5
Outstanding
Posted on Jun 19, 2022
The hotel is very new, I think the environment is very good. Although there is nothing to eat in the surrounding area, but to go to a restaurant or something, it costs about 10 yuan by taxi. The service is really good, especially the lady at the front desk, who is very, very good. The fly in the ointment is that the central air conditioning is not very powerful. But everything else is very good
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Cozy Queen Room
Stayed in May 2022
Business travelers
3 review
5.0/5
Outstanding
Posted on May 22, 2022
The hotel is newly opened, the overall environment is good, clean and hygienic, and the comfort is very good
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!