Anonymous User
April 17, 2023
Ctrip showed that I had to check out at 2 o'clock, but they told me that I had to check out at 1:30 at the latest. I stayed for three days, and there was a water leak and we had to change rooms. There was also a power outage, and they didn't explain or apologize to us. It made me feel very uncomfortable. The environment was very good and the stay was okay, but the front desk made me feel uncomfortable. The tone of voice and service attitude were also very impatient when I changed rooms. It was obviously the hotel's problem, but they acted as if it was our fault and ordered us to move.
Original TextTranslation provided by Google