Mercure Lanzhou Zhengning Road Hotel

Mercure Lanzhou Zhengning Road Hotel Reviews

Mercure Lanzhou Zhengning Road Hotel

No. 11 Yongchang Road, Chengguan District, Lanzhou City, Gansu Province, China, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
Mercure Lanzhou Zhengning Road Hotel
Mercure Lanzhou Zhengning Road HotelMercure Lanzhou Zhengning Road HotelMercure Lanzhou Zhengning Road Hotel
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Mercure Lanzhou Zhengning Road Hotel Guest Reviews

4.8/5
Excellent
3014 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3014)
Positive reviews(2993)
Reviews with photos/video(429)
Near shopping area(331)
Delicious breakfast(325)
Convenient for shopping(280)
Friendly front desk staff(255)
Awesome amenities(235)
Large rooms(174)
Would stay again(96)
Has rooms for families(15)
Negative reviews(21)
YOKE KWAI
Family Room
Stayed in Jun 2024
Family
25 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel is nice and in a great location, very close to the Zhengning road night market, and there are many restaurants downstairs. The room is clean and spacious and equipped with a smart toilet. The breakfast is rich, and the beef noddles are delicious. Friendly front desk service. Highly recommended.
Response from Property: Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Cammienoodle
Superior Double Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Excellent location and a beautiful room! The amenities were all well kept and the place was close to lots of food, shopping and a nice stroll down to the river for sightseeing. The noodles at the breakfast bar were incredible! Don’t skip them. I’d recommend anyone visiting Lanzhou to stay here.
Response from Property: Hello! Thank you for choosing Mercure Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Lanzhou easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure. Wish you all the best.
Guest User
Superior Double Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Very friendly staff especially JoJo who went out of her way to assist us with breakfast and taxi bookings.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Good location, near walking street and many tourist attractions , Staff is very nice and good service, very nice room.
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Family
13 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Another wonderful experience at Mercure, but this time is at Lanzhou. The hotel chain is very consistent internationally, high standard, quality service, good smell, nice lighting, and great location. This one is 1 min walk away from the famous night market, and 10 kuai taxi ride to the most tourist attractions, and main train station. The breakfast provided is free and delicious. They can host foreign passport holders. Recommend!
Remi L.
Suite
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Staff is friendly and the room are clean. I recommend.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Solo travelers
19 review
2.2/5
Posted on Jul 9, 2023
It was pretty terrible. While I didn't expect any staff to speak English (welcome to China!), I didn't expect the receptionist to lose the registration slip out of my passport and blame me for it; even though he found it in the room with the photocopier beyond my reach! Bed was OK but AC was non-existent and it made for a sleepless night. Mercure should be ashamed of themselves. I no longer trust this company.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the details, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again.
IN GI
Superior Room (2 beds)
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 15, 2024
Excellent!
Denis
Deluxe Double Room
Stayed in Oct 2021
Other
47 review
5.0/5
Outstanding
Posted on Oct 8, 2021
Very new hotel. All the facilities and rooms are very fresh. Good service and location. Good price to quality option in Lanzhou.
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Good location, close to Zhengning Road snack street, quiet in the bustling city. I stayed for 2 nights and felt that it was very quiet both day and night. The room is spacious, and it is not crowded for a family of three. The facilities are good, the bathroom is separated into dry and wet areas, smart toilet, and electric curtains. The service is good, 24 hours a day, mineral water can be replenished unlimitedly, and the water and cola in the small refrigerator are also free. Children's toiletries and slippers are provided. You can also call or select what you need online, and the robot will deliver it directly to the room. The children like this robot very much and asked for things several times. The breakfast is good. The room I booked does not have breakfast, and breakfast was added at a very favorable price when I checked in. There are also many breakfast options, both Chinese and Western breakfasts, hot beef noodles, various breads and jams, fruits, milk drinks, etc., which are all complete, and great value for money. In short, it is a very pleasant stay experience
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Response from Property: Dear customers, your praise is like a ray of sunshine, warming our hearts. We will cherish this affirmation, continue to improve, and bring you more outstanding products and services. Thank you!
Guest User
Honorable Twin Room
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Sep 29, 2024
This is the hotel I checked out after searching dozens of hotels on a certain book. It has a great location and is convenient for travel. You can walk to Zhongshan Bridge and the night market, especially the Zhengning Road Night Market, which is about 200 meters away. The room is large, with separate bathrooms, and the bedding and toiletries are not sloppy. What is worth praising is that the buffet breakfast in the restaurant on the second floor is so delicious. There are so many samples that I can't eat them all. The beef noodles are superb, and the fried dough sticks are crispy and crunchy. I was reluctant to leave after staying for two days in a row. Highly recommended!
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Response from Property: Thank you for your full-score review. Your support and encouragement are the greatest motivation for us to move forward. Mercure Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to seeing you again!
blue201907
Honorable Twin Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Satisfied, the room is spacious, the equipment is easy to use, the location is also very good, you can walk to the food night market, it is also convenient to take a taxi, the breakfast is also good, cost-effective. This trip, I have a good impression of Mercure
Original TextTranslated by Google
Response from Property: Dear customers, your praise is like a ray of sunshine, warming our hearts. We will cherish this affirmation, continue to improve, and bring you more outstanding products and services. Thank you!
Guest User
Family Room
Stayed in Sep 2024
Family
34 review
4.8/5
Amazing
Posted on Sep 29, 2024
The location is very good, very close to Zhengning Road Night Market, and there are many shops around that you can check in. If you take a day trip, it is enough to take a taxi from the center of Lanzhou for 15 minutes. High cost performance, good environment, and large room Rich breakfast, not too many people, and the flow of customers is not very concentrated The noodles are delicious in the morning The disadvantage is that one of the towels in the room should not be clean, and the location of the faucet in the bathroom is strange, it is easy to overflow on the ground outside
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Response from Property: Hello, your support and encouragement are the greatest motivation for us to move forward. Mercure Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again! And full score comments
alec1120
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The room is quite big, but I was given a smoking room, which has a strong smell, but everything else is fine. I suggest you remind me next time when you check in, otherwise it will affect your stay experience.
Original TextTranslated by Google
Response from Property: Dear Customer: Thank you very much for your praise during the Mid-Autumn Festival! Your recognition is like a full moon that illuminates the direction of our efforts. We have been committed to providing you with the best products/services, and we are deeply pleased to see that you are satisfied. May your life be like the Mid-Autumn Moon, full and bright, and look forward to serving you next time!
Guest User
Superior Double Room
Stayed in Sep 2024
Family
12 review
4.1/5
Very Good
Posted on Sep 18, 2024
The hotel is right next to the night market, 2 minutes walk, very close. It should be in the old city, and parking is not easy, so friends who drive by car should pay attention. The hotel is quieter than expected, and the hygiene is also OK, but the hotels in the northwest like to chase for good reviews and contact you regardless of time, which makes people feel a little uncomfortable.
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry for giving you a bad experience. We originally wanted to hear the real feedback from the guests, but there may be some deviations in the implementation process, which made you feel disturbed. We will seriously deal with the behavior of the staff chasing for good reviews and contacting you regardless of time, strengthen the training of employees, clarify the correct way to collect feedback, and ensure that similar situations will not happen again. We attach great importance to the feelings of every guest. We hope that you can accept our sincere apology and look forward to you giving us another chance in the future so that we can make up for this shortcoming with better service. We express our deepest apologies to you again.