Orange Hotel (Lanzhou Nanguan Shizi store)

Orange Hotel (Lanzhou Nanguan Shizi store) Reviews

Orange Hotel (Lanzhou Nanguan Shizi store)

2-5 / F, Jialu Tianbao, 716 Gannan Road, Chengguan District, Lanzhou City, Gansu Province, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
Orange Hotel (Lanzhou Nanguan Shizi store)
Orange Hotel (Lanzhou Nanguan Shizi store)Orange Hotel (Lanzhou Nanguan Shizi store)Orange Hotel (Lanzhou Nanguan Shizi store)
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Orange Hotel (Lanzhou Nanguan Shizi store) Guest Reviews

4.8/5
Excellent
1608 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1608)
Positive reviews(1581)
Reviews with photos/video(214)
Classy environment(186)
Friendly front desk staff(136)
Delicious breakfast(118)
Near shopping area(92)
Convenient for shopping(74)
Would stay again(43)
Convenient public transportation(21)
Awesome gym(11)
Negative reviews(27)
Anonymous User
Superior Double Room
Stayed in Sep 2024
Other
13 review
1.7/5
Posted on Sep 5, 2024
The room card does not have the room number, it is a printed paper, it is easy to forget the room number. The room layout is strange, maybe it is our room type. The sofa table is not convenient for two people to eat. The official supplies of Orange are very comfortable, and the wash cups are great! The girl at the front desk is also very enthusiastic. Other staff do not understand what they are doing, and they speak awkwardly. Parking in the hotel is inconvenient, and the public parking at the door is expensive. The room fee is only more than 300, but the parking fee is almost 50.
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Anonymous User
Sunshine Deluxe Room (Double Bed)
Stayed in Aug 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The location is excellent, the transportation is convenient, the room is big enough, the facilities are complete, the whole house is intelligently controlled, and it is easy to use. The service attitude is very good, and the hair dryer was broken and replaced immediately.
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Response from Property: Dear Jubao, thank you very much for your good comments! We are very happy to provide you with a satisfactory accommodation experience. Orange Hotel has always been committed to providing every guest with a superior location and convenient transportation to make your travel easier. Spacious rooms and complete facilities are also one of the characteristics of Orange Hotel. The whole house intelligent control brings you a convenient use experience. We attach great importance to service quality. We are very pleased that we can deal with the hair dryer problem you mentioned in a timely manner and make you satisfied. We will continue to maintain a good service attitude and continuously improve the service quality. We look forward to your visit again!
Bozizz
Sunshine Deluxe Room (Double Bed)
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Whether you are on a business trip or traveling, the first choice must be Orange Hotel. 1. The service is warm. The front desk guys and girls are basically responsive and will try their best to help customers. 2. The shampoo, shower gel and hand soap in the guest room are all orange-flavored, which fits the brand name very well and is very memorable. The orange gummy candy is super delicious! 3. Bedding: The important reason for always choosing Orange Hotel is also because of the bedding. Whether it is the mattress or the pillow, it is very comfortable and sleeps very well. Clean and hygienic. 4. This store has a convenient transportation location, warm front desk service, and clean and hygienic guest rooms. Super recommended!
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Response from Property: Dear Jubao, thank you very much for your high evaluation of Orange Hotel! We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. We are honored to see that you are so satisfied with our services, room supplies, bedding and transportation location. We will continue to maintain this enthusiasm and continuously improve the quality of service so that every guest who chooses Orange Hotel can feel the warmth of home. We look forward to your visit again. We will continue to provide you with thoughtful services as always, making every stay of yours a beautiful memory.
Guest User
Sunshine Superior Room (2 Beds)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
I really like the decoration style of Orange, which is eye-catching. The room is big enough for a family of three to stay in. Lanzhou is an unforgettable city, and I look forward to meeting you next time😘
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Response from Property: Dear Jubao, we are glad that you like the decoration style and spaciousness of the room of Orange Hotel. Lanzhou is indeed a charming city, and we are looking forward to meeting you next time. Thank you for your good comments, we will continue to work hard to bring a better accommodation experience to every guest. You are welcome to visit Orange Hotel again with your family next time to continue to experience the charm of Lanzhou and our caring service.
Guest User
Superior Double Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The location is convenient, there are 2 snack night market streets nearby, very prosperous. The service attitude of the front desk brother is very good, the room is very clean, it is worth recommending.
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Response from Property: Dear Jubao, thank you very much for your high evaluation of the Orange Hotel! We are honored and encouraged by your recognition. We have been committed to providing every guest with high-quality services and a comfortable environment. Our greatest success is to satisfy you. The convenience of the hotel's location and the bustling night market street surrounding it are also our careful arrangements to add color to your journey. The front desk guy will work harder because of your praise, and we will continue to keep the room clean and tidy. We look forward to your visit again, and let us bring you a wonderful experience again!
Jingmeierailvxing
Sunshine Superior Room (2 Beds)
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The hotel is generally good, with convenient transportation around, close to several food streets, and a handyman was given when checking out. The only downside is that the air conditioning is not very cool (mainly because our family is afraid of heat)
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Response from Property: Dear Jubao, thank you very much for your compliment! We will optimize the air conditioning problem so that every corner of the hotel can meet the needs of you and your family. We look forward to your stay at the Orange Hotel again and enjoy a more perfect experience!
Guest User
Sunshine Deluxe Room (Double Bed)
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The hotel is in an excellent location, surrounded by three major night markets. The interior decoration is also very modern, equipped with a washing and drying machine, which is very convenient for summer travel. The front desk service is enthusiastic. I will choose Orange next time I come to Lanzhou🍊
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high evaluation of Orange Hotel! Your satisfaction is our greatest motivation. We have been committed to providing every guest with a warm and comfortable accommodation experience. We are honored to receive your recognition. Your support is the source of our progress. We will continue to serve with our heart as always. We look forward to welcoming you again in the future and giving you more warmth and care! We look forward to seeing you again and wish you a happy life!
Aimaomao
Sunshine Superior Room (2 Beds)
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Orange Hotel is a national chain with a convenient location and complete hotel facilities. The only drawback is that there is no place to put clothes and towels in the shower room. After taking a shower, you have to run outside to put on clothes, which is a bit embarrassing.
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Response from Property: Dear customer, thank you very much for choosing Orange Hotel and giving us such a detailed evaluation. We are deeply sorry for the inconvenience caused by the lack of a place to put clothes and towels in the shower room. We will convey your feedback to the relevant departments as soon as possible, actively discuss improvement plans, and strive to solve this problem in the shortest time, so as to provide you and other customers with a more complete and comfortable accommodation experience. Thank you again for your affirmation of our hotel's location and complete facilities. We look forward to your visit again, so that we have the opportunity to show you a better Orange Hotel!
Guest User
Guestroom (2 beds)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The room is very clean and the location is very good. There is a night market downstairs, which is very lively. The hotel service is very thoughtful. The robot delivering water and slippers makes the children very happy.
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Response from Property: Dear customer, thank you very much for giving us such a high evaluation! It is our honor to provide you with clean and comfortable rooms, excellent location and thoughtful service, so that you and your children have a satisfactory stay experience. We will continue to maintain this quality and look forward to your visit again!
JXxm
Sunshine Deluxe Room (Double Bed)
Stayed in Jul 2024
Family
23 review
4.5/5
Great
Posted on Jul 12, 2024
The location is good. Take the airport bus to Shengli Hotel, and walk about 10 minutes from Shengli Hotel to the hotel. The room is large, the bedding and towels are relatively new, and you can use them with confidence. There are many breakfasts. The staff are very friendly.
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Response from Property: We are honored by your good comments. Orange Hotel will continue to work hard to create a more perfect accommodation environment for you. Thank you!
Anonymous User
Sunshine Superior Room (2 Beds)
Stayed in Jun 2024
Family
15 review
1.8/5
Posted on Jun 19, 2024
It was already night when we checked in and it was still raining outside. Our family of four had our youngest son sleeping in his arms. All three of us checked in with our real names. The front desk insisted that our sleeping youngest son also scan his face and wake him up. No matter what I said, we refused to stay. I said we should go back to the room first and bring our child to scan his face when he wakes up. It was absolutely not allowed. If it wasn't dark and raining, I would have wanted to leave. We were all a family in one room. Is it necessary to make things so difficult for all three of us after we scanned our faces? ? ! It seemed like we were staying for free, so we had no choice but to wake up our sleeping child to scan his face. We used to stay at Four Seasons Hotel, but this time we wanted to try Orange Hotel, which is a group hotel. I didn't expect it to be so dark... The hygiene was also so-so. There was a layer of dust on my phone when the air conditioner was on. God knows how much dust we inhaled in one night!
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Response from Property: .Thank you for meeting me. It is our responsibility that we failed to satisfy you during this stay. We are deeply sorry! We absolutely cannot tolerate such a thing. The hotel has also criticized and educated the relevant departments. We also hope that you will give our hotel a chance to make a fresh start. In the future, we will continue to strengthen the service awareness of our employees. Finally, thank you for staying in our hotel and wish you a pleasant journey!
SSSSYYYYEEEE
Family Friendly Room
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Came to Lanzhou to watch Zhang Jie's concert, 3 people stayed at Orange Hotel. The oranges at the front desk were delicious. It was not far from the subway station. You can order takeout in the early morning. You can also cast the TV to watch online classes. There is also breakfast, which is pretty good.
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Response from Property: Dear Jubao, we are glad to hear that you had a great time at the Orange Hotel! Thank you for your good comments on the hotel. We are honored to see that you chose the Orange Hotel during the Zhang Jie concert in Lanzhou. We are glad that the convenience of transportation, the accessibility of takeaways, the TV projection function and the breakfast satisfied you. We will continue to maintain it and look forward to your next visit. Whether it is for a concert or other trips, you are welcome to choose the Orange Hotel again.
Zhangke(Kirk)
Sunshine Deluxe Room (Double Bed)
Stayed in Jun 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jun 14, 2024
I often stay at Orange Hotel when I am on a business trip. I also chose Orange Hotel for this trip to Lanzhou. The overall experience is good! The hotel is very conveniently located and there are many places to eat around. There was also a small incident. We didn’t know that cats were not allowed in the hotel. After checking in, the staff was very patient and gave us suggestions. The cat’s check-in also caused them some trouble. Thank you very much for solving it properly in the end! It added a bit of beauty to the trip! Not bad👍
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Response from Property: Your praise is the greatest encouragement to us. Orange Hotel will continue to make progress and provide you with better services. Thank you!
Changyou
Sunshine Superior Room (2 Beds)
Stayed in Jun 2024
Family
110 review
3.5/5
Posted on Jun 3, 2024
Facilities: The lobby is on the second floor, and it has everything it should have, but the TV is so annoying. You can only watch paid on-demand and cast the screen. I couldn't find the CCTV when I wanted to watch it. The security uncle came to the room and pressed it twice, saying that it didn't work, and left. No one asked about it afterwards. Hygiene: Hygiene can only be said to be average, and the details need to be improved Environment: The location in the city center is particularly good. There is a food street across the overpass downstairs, and there are many restaurants around. It is three bus stops away from Zhongshan Bridge, and it takes less than 20 yuan to get to the high-speed rail station. Service: The service is really average. From the front desk to the guest room, I haven't seen anyone who can smile for a long time.
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Response from Property: Dear guest, thank you for staying at Orange Hotel and commenting on your stay experience. We are sorry to see that you are not very satisfied with your stay. The hotel also attaches great importance to the issues you raised and has conducted relevant investigations. The hotel will also continue to train employees and improve service quality. We are deeply sorry for the inconvenience caused to you!
seizetheday
Superior Double Room
Stayed in May 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on May 29, 2024
I chose Orange Hotel for Lanzhou Marathon this time. The front desk of the hotel prepared souvenirs and provided information about nearby sightseeing and dining. The hotel has convenient transportation, clean rooms, and reasonable prices. It is worth staying.
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Response from Property: Thank you for your recognition. Xiaoju is looking forward to meeting Lanzhou Marathon in 25 years. I wish you a smooth work and happiness every day~~