Guest User
August 13, 2024
The car is parked on the basement - 2nd floor. The front desk said that there is only one access card and it was taken away by other guests (I don’t know who took it). There is no way. You can’t go down by the elevator. You need to go out from the lobby and walk to the parking lot entrance. In the garage, it is very dangerous for people to walk on the driveway. Secondly, adults and children have a lot of luggage when they go out for travel, and they drag their luggage up a long slope! The front desk staff stood there chatting with the parking lot staff and did not help with luggage! The blue access control card in his hand, I don’t know if it is an access control card, but he deliberately asked us to walk up! I went out and came back several times and asked the front desk but there was no solution! A very speechless hotel experience!
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