Guest User
August 25, 2024
The overall feeling is that it does not meet the standards of a star hotel. The front desk called me at 10 am and asked me what time I would arrive. I replied that it was 1.2 pm. Then... I arrived at 2:20 and was told that I could not check in because the room status had not changed on the computer, so I waited for an hour. I even asked once and kept asking for a room, and then there was no reply. Got it! After entering the room at 3:30, I asked the guest room for a duvet cover. It took another hour, but I called another person to urge me. Finally, after 4 o'clock, I came and said that they might be changing shifts and forgot to leave messages for each other. Finally, I sent it. I apologize with a fruit plate, but I only have one day in Lanzhou, and the activities arranged in the afternoon can only be compressed, which makes people feel bad. Since I don’t care about the guest’s reply, I don’t need to make this call before check-in. I better accept it.
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