Guest User
July 9, 2024
The hotel staff should all be new and their service awareness is very poor.
First of all, I couldn't find the order when I first checked in. I asked the manager to check the order from the system.
Then the bathroom sink leaked, so I called the front desk to take care of it. I sent a person from the housekeeping department, took a look, and called the maintenance technician. They found that there was a problem with the water pipes in the wall and could not be repaired. The maintenance man suggested changing rooms.
The funniest thing is that the person in the housekeeping department said that the housekeeping manager was off work and couldn't handle it. Then he said that the rooms should be full today and there might not be any vacancies. Then she went to the same type of rooms one by one and knocked on the door. If no one answered, she drove in and took a look. Finally, she found an unoccupied room and asked us to move there. In the end, we suggested that she go to the front desk to confirm first.
Later, the service staff said that we took the key card of the original room while changing rooms and did not give it to her. We explained to her that the original key card had been inserted in the card slot and was not taken. If we take it away, the room lights will automatically turn off. Are the maintenance staff doing repairs in the dark for so long? If you don’t believe it, we must find the key card.
Location: In the old street, taxis generally only park on the main roads. If you drag a suitcase, you have to go through a section of cobblestone road. There is a children's playground downstairs in the hotel, which is always very noisy. The decoration in the room also smells very strong.
This is the worst hotel I have ever stayed in.
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