Wyndham Garden Lanzhou West Railway Station

Wyndham Garden Lanzhou West Railway Station Reviews

Wyndham Garden Lanzhou West Railway Station

NO.4388, Guazhou Road, Qilihe District, Lanzhou, Lanzhou, ChinaView Hotel Details
Wyndham Garden Lanzhou West Railway Station
Wyndham Garden Lanzhou West Railway StationWyndham Garden Lanzhou West Railway StationWyndham Garden Lanzhou West Railway Station
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1 night

Wyndham Garden Lanzhou West Railway Station Guest Reviews

4.6/5
Very Good
1744 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1744)
Positive reviews(1689)
Reviews with photos/video(255)
Classy environment(237)
Offers pick-up/drop-offs(164)
Friendly front desk staff(155)
Delicious breakfast(129)
Close to train station(58)
Has rooms for families(24)
Elevator was OK(21)
Negative reviews(55)
Anonymous User
Superior Queen Room
Stayed in May 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Jun 11, 2024
Love the room design and grateful for the free treats. The location is around 10mins walk to the lanzhou west train station, however during my stay there, part of the road was under construction, so it wasn't the most easiest to get around especially when the round overhead bridge only had stairs. Nearby there are lots of malls and place to eat. For the room itself, despite the cosy ambience, it rirks of smoke smell especially on my first day. At night, it's even worst as the air filter started leaking more cigarettes stench into my room. There is also no hairdryer provided. And what happened to the mountain view room I was supposed to have? The view outside is just the road and some dirty cityscapes. I was so looking forward to that 🫤. I was also locked out of my room after the first night, and luckily one of the cleaner helped me unlock my room and save me from making another trip down to the receptionist. Overall I will still recommend a stay.
Response from Property: 405/2000 Dear guests, thank you for choosing to stay at the Wyndham Garden Hotel Lanzhou West Station. I'm Sorry I didn't give you a satisfactory experience. The hotel is located in the business district, adjacent to the enterprise base and Zhongtian Health Plaza, the geographical location, convenient transportation. The hotel provides free shuttle bus service (from 8am to 10pm, Lanzhou West station to the hotel, only one day in advance booking) . The blower in the hotel room is under the sink. For assistance, please call the front desk. We attach great importance to your opinion and will correct it in time. I hope my next stay will give you a different experience. I look forward to seeing you again. ! Have a nice trip! !
Anjani
Superior Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 5, 2024
Room was spacious, beautiful and comfortable. Needed to be close to the train station and it was within walking distance … breakfast was simple .
Response from Property: Hello dear guests! Thank you for staying at Wyndham Garden Lanzhou West Railway Station! Thank you for your comments and recognition of the hotel environment and facilities, it is the honor of all our staff to serve you, your satisfaction is the goal of our efforts, we will be more attentive and strive to provide better service to every guest staying in the hotel, all the staff of the hotel look forward to your visit again, welcome to Wyndham Garden Hotel Lanzhou West Railway Station!
Telek
Superior Queen Room
Stayed in Apr 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The hotel is new and the location is very good. The rooms are spacious and very comfortable. The reception is very kind and hospitable . 张瑞 has been very polite and helped for checkin and checkout. Thanks a lot.
Response from Property: Dear guests: Thank you very much for staying at Wyndham Garden Lanzhou West Railway Station! Our service can leave a good impression on you, it is the honor of all the staff of the hotel, we thank you for your support and trust, we will always maintain the original intention, with the greatest enthusiasm for each guest to provide high-quality, considerate service; look forward to your stay again!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travelers
3 review
2.7/5
Posted on Mar 25, 2024
The hotel is nice and new, and very close to the hight speed train station. Other than that the area is very boring, this is not the centre. also in the room you could only put on central heating and not cooling, making the air very warm and hard to breath. I slept very bad because it was so warm in the room even after turning off the heating. there were also mosquitos in the room when i came in. other than that, the design in the room was very good.
Response from Property: Dear guest: Hello! Sorry, this stay did not provide you with a perfect check-in experience! Due to the central heating system of the hotel air conditioning, it is currently unable to provide cooling function. We deeply apologize! The hotel is located near the West Railway Station and is close to the Lanzhou Central Shopping Center. We apologize for not being able to remind you in a timely manner, and we apologize for any inconvenience caused. Please understand! We will strengthen employee training in the future, enhance service awareness, and provide you with a warm and comfortable living environment. Wishing you a pleasant journey~~~
CEmilie
Superior Queen Room
Stayed in Feb 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The room are gorgeousss!!! Also super convenient if you arrive by train. The Staff also helped me book my bus for the next day which so super helpful. WiFi is very instable tho, I had to stay on my phone data.
Response from Property: Dear guests, hello! Thank you for staying at the Wyndham Garden Hotel at Lanzhou West Railway Station! We are very happy to offer you satisfactory service. Providing high-quality service is the goal of all our employees. We will work harder to improve our abilities and service quality, strengthen room hygiene inspections, and welcome every guest who stays at the hotel with the most sincere smile. Looking forward to your stay again and wishing you a pleasant journey!
Tiangaoyundanjing
Superior Queen Room
Stayed in Jun 2024
Business travelers
64 review
4.8/5
Amazing
Posted on Jun 28, 2024
The hotel is in a good location, less than 10 minutes' walk from Lanzhou West Station, on the north side of the station. The hotel room is spacious, and the toilet and shower room are separated. The bed is soft and hard enough for a good night's sleep. The breakfast is quite rich.
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6/9
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Couples
51 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Facilities: New, complete Sanitation: Good Environment: Good, very close to Lanzhou West Station Service: The front desk service attitude is good, there is a pick-up service at Lanzhou West Station (very convenient for tourists taking the high-speed rail to the airport), the driver Xiao Wang is warm and thoughtful, and took the initiative to help us with the luggage🧳
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BabyZoe
Superior Queen Room
Stayed in Jun 2024
Booked for others
14 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The hotel is newly opened, Shao Peixin's service is good, especially the staff, Xiaoyun, Xiaozheng and Wang Xia specifically praised it. The double bed room is very comfortable, the breakfast selection is very rich, the hotel is very close to the high-speed rail station, and it is very convenient to travel. Lanzhou has good weather recently. Open the curtains and the sun is shining.
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Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The Wyndham Garden Hotel opposite Lanzhou West Railway Station has spacious rooms with reasonable layout. The floor-to-ceiling windows ensure sufficient sunlight, warmth and comfort. The rooms are comfortable and the people are more enthusiastic. Master Pan at the pick-up station arranged the pick-up and drop-off throughout the journey, and took good care of our family. Wang Xia, the deputy manager at the front desk, is gentle and beautiful. We lined up the room before arriving at the hotel, made an appointment for the pick-up station, and arranged the meal coupons in advance. She is considerate! The hotel decoration and color matching not only maintain the green and healthy concept of Wyndham Garden Hotel, but also incorporate the color elements of Dunhuang murals. The color matching is bold, highlighting the characteristics without losing the sense of luxury. The breakfast restaurant is located on the 29th floor of the hotel. The restaurant has refreshing cold dishes, exquisite hot dishes, seasonal fruits, freshly baked bread, exquisite Western pastries, traditional Chinese pastries, local snacks, authentic beef noodles and other delicacies.
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Jojo0302
Superior 2-bed Room
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The environment is comfortable and the transportation is convenient. It is very close to Lanzhou West Station. There is a car to pick up and drop off in and out of the West Station. Welcome food was also given when checking in. Special praise should be given to the staff Wang Xia. When checking out, she helped to arrange ticket issuance and send off to the station. I will stay here again next time I come to Lanzhou
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6/10
Yinpinggudaojianrichu
Superior 2-bed Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 13, 2024
This is my second time staying here. It is very close to the West Railway Station, so it is convenient to travel and the environment is comfortable. The service is the most worthy of praise. The staff is really considerate, especially the beautiful lady Wang Xia, who is warm and thoughtful. If I choose to stay here next time, it will probably be for this warm service, which makes people feel at home. But I have a small suggestion. As a mid-to-high-end hotel, the details of room hygiene need to be improved. There is a very obvious layer of dust on the kettle on the back of the room door, and there are some places that are easily overlooked. I could have left it alone, but I thought that it would be improved by mentioning it, so that it will get better and better.
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Yisuilangpin
Superior 2-bed Room
Stayed in Jun 2024
Solo travelers
49 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The hardware facilities are complete, the environment is very comfortable, the service is excellent, and the location is very convenient. It is right next to the high-speed rail station and there are many Lanzhou delicacies around. After all, it is a big chain brand and worth staying in.
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6/8
Guest User
Superior 2-bed Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Facilities: Family rooms are very suitable for traveling with children Environment: The location is very convenient, just opposite the West Railway Station. Hotel pick-up is also very convenient. There are many foods on Mars Street Service: I especially want to praise the hotel's service staff, each of them is very enthusiastic! Take the initiative to greet guests and feel at home! Special thanks to Manager Wang Xia, who has a strong ability to solve problems. Always think about us~ Let us have a happy trip to Lanzhou. Next time, I will choose Wyndham West Railway Station~
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Jun Jun lam lam
Superior Queen Room
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 31, 2024
The hotel is located near Lanzhou West Railway Station, but because there is a construction in front of Lanzhou West Railway Station, it takes a little more time to walk here, but the hotel can see Lanzhou West Railway Station, the location is very good; 15 minutes walk from the hotel, there is a square called Zhongtianjian, there are many restaurants, shops, hotels. The hotel feels very high-end, not that kind of homestay, the lobby is large, the room is also large, clean, sanitary, with a bathtub, disposable bath bag, very good. There are many choices for breakfast, overall it is above average, highly recommended.
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N-G
Executive Queen Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 28, 2024
The Lanzhou Marathon, which I have been looking forward to for a year, has finally arrived. I looked at hotels online a month in advance. After choosing and choosing, I finally decided to book the Wyndham, which is closest to the high-speed rail station. The location is superior and the transportation is convenient. The subway station is just a few minutes away. The hotel also provides free pick-up and drop-off service to the high-speed rail station! The hotel is well-equipped, the rooms are clean and tidy, and the stay is very comfortable. The front desk staff are very good, very proactive and enthusiastic, especially the front desk clerk, the little beauty Zhang Yan❤️🧍♀️ is very enthusiastic! The breakfast is good, with many varieties, and I personally think it is very cost-effective. On the day of the marathon, Red Bull was prepared for the marathon guests staying there, which is very thoughtful❤️! Wyndham is a must-choose hotel next time I go to Lanzhou. Lanzhou Marathon made me feel the enthusiasm and tolerance of the people of Lanzhou again! Lanzhou Marathon looks forward to seeing you again in 2025🎉🎉🎉
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