Guest User
May 15, 2022
We booked a double room in advance. When we arrived at the hotel, we were informed that there was no room available, so they directly changed us to a standard room. The key is that we changed it as soon as we changed it. I asked and directly said, "You don't need to pay more." I was speechless. Is the difference the ten dollars? The front desk had an extremely bad attitude and looked impatient. I really saw the service attitude of this hotel. Moreover, after I went up with my room card, I found that the room I was given was not cleaned at all. I had to wait outside the room for a long time before I could go in. The sheets after cleaning were also dirty. I was really speechless. So, since there is no room available, why should we set up rooms for sale on Ctrip? Since the room was not cleaned properly, why open it to someone else? It was originally too early to go to the station and I was waiting to find a place to rest. As a result, the good mood of going home was gone.
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