Hampton Inn & Suites Lansing West

Very nice loved the huge shopping market next door. Hotel staff was very friendly and helpful.

This is a great place to stay, but the staff did not service our room as expected over our 4-night stay.

Room was comfortable and clean. Breakfast had a lot of great options for the whole family.

Would have liked bacon for breakfast. Other than that the breakfast was good. Enjoyed the scones and hard-boiled eggs.

+ It was set back from Saginaw Road, so it was fairly quiet. The bed covers and pillows were very soft. Breakfast and coffee was good. Staff were pleasant and polite. - The gigantic Horrock's Market next door made it tough to walk on the south side of the general area. It was a massive parking area. There was also a big fence, so I could mot walk to the east. Not the fault of Hampton Inn / Hilton. The bathroom shower controls were a bit wobbly. They were not secured tightly to a wooden structure in the wall. The entry door of my room appeared to have pry marks on it (Room 310). The inner mk echanical door licking mechanism did not align with the door jamb, so I could not fully secure the door. The electronic lock worked, though. The television channels were mediocre, and there was no viewing guide control, so I could not see what programs were on. People arrived for the room next door at a quarter to Midnight. They were very loud, and I had an important meeting the next morning. Not the fault of Hampton Inn / Hilton, but the front desk person should have warned them that people were sleeping. I did not like the $40/day surcharge for incidentals, in case something was stolen or broken. It is supposed to be refunded to my account. I will double-check my crefit card statement, which is an extra hassle I have to deal with. Overall, it was a good room at a decent price. It seemed fairly clean, safe, and quiet.

The staff was mature and responsible. I left some things that were very important to me in the closet, I drove back to the hotel first thing the next day, and the first person I spoke with, knew exactly where they were and returned them to me in moments. I'm happy there are still honest people taking care of the rooms. That is an issue of culture. Thank you very much, I'm sorry I did not catch your name.