Dato Sri Dr Kris See
April 13, 2024
My stay at the St. Regis Langkawi was underwhelming. Despite the high price tag, the room was average at best, with outdated decor and amenities. The service was lacking, with slow response times and a lack of attention to detail. I arrived with my guests for a short 3 days 2 nights getaway. It started when we arrived we were told the hotel is experiencing high occupancy and was told to wait till it was past check-in time for check in. We were also told to check daily with the concierge to see if we could get a late checkout. We booked 3 rooms but in the end only 2 were granted the request. I was told to wait at a meeting room while waiting for my guests from the other 2 rooms which I rejected. After repeated requests with the concierge the manager stepped in and put us at another room with default while waiting for our guests. The breakfast staffs were excellent and prompt in delivering world class service. However the dining options were overpriced and the overall atmosphere felt impersonal. I expected more from a luxury hotel like the St. Regis, but unfortunately, it fell short of my expectations. I told the manager that I might not consider St Regis Langkawi again.