Anonymous User
May 3, 2025
Complain first, then comment
Arrived at the hotel at 14:55. They told me that the cleaning was not finished and asked me to wait. They would call me later. After completing the formalities, I walked around the door with my child for more than an hour, but there was no call. I returned to the hotel front desk at 16:05 and was given a room. First of all, I made a reservation in advance, not a temporary reservation on the same day. I need to make temporary arrangements based on the room status! Secondly, they asked guests to check out at 12 noon. Can't the room be cleaned in the four hours in between? It's not a homestay or a small hotel. The conditions are limited. I can only say that there are problems with coordination and management! In the end, they gave two breakfasts to express their attitude. We are not hypocritical, but the problem must be stated
Facilities: The room is not big, the window cannot be opened and cannot be ventilated. Others are OK. There are few parking spaces in the hotel. You can't wait for a parking space. You can only park in the underground paid parking lot
Hygiene: It's okay. I don't care about the corners. The bedding is clean. But there is a hair or thread on the bed sheet under the quilt. I can't see it. Look at the picture to solve the case
Service: I didn't receive any service except the front desk. The attitude is good, but the effect is not good
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