Quality Inn Lancaster

I rarely leave reviews, but this experience was bad enough that I feel obligated to warn others. I booked a room at the Quality Inn expecting at least basic cleanliness and comfort — what I got was a complete disaster. From the moment I walked in, the property looked run-down and poorly maintained. The front desk staff seemed disinterested and rushed through check-in without any real greeting or assistance. When I got to my room, things went from bad to worse: the room smelled musty and stale, the bedding looked unwashed, and there were visible stains on the carpet and furniture. The bathroom was in unacceptable condition — dirty toilet, hair in the sink, and questionable grime in the shower. I didn’t feel safe, comfortable, or even clean in that room. After trying (and failing) to speak with staff about my concerns, I made the decision to leave immediately and booked a room at an IHG hotel in Richburg just down the road. The difference was night and day — clean, modern, welcoming, and everything the Quality Inn should have been. Save yourself the headache and skip this place. Not worth the money, the frustration, or the stress.

Maybe undergoing reno??? No lid on toilet, no towel bars in bathroom, no hand bars for assistance in shower, no comfortable seating options. Pool has been filled in due to "safety hazards". Bed was comfortable and linens were clean.

Our stay was very nice. We needed an accessible room and the bathroom was very large and good to get around in. We wished that the breakfast was available until 10:00.