Residence Inn Lakeland

Had a great experience. Took the trip for work and stayed here. Dane Gallion was very help and addressed all needs well. Glad to have had him working there when I arrived after a long trip as well as some of the evenings during the week. He was very approachable and friendly making the stay more pleasant than us standard for work trips

Room is top quality. We were early for check in and they upgraded so we could check in immediately. Staff unbelievably friendly and helpful!!

We recently spent 2 weeks here over the holidays and were very pleased. The hotel had just completed a renovation and we loved all of the beautiful updates. The lobby was gorgeous, and our 2 br suite was our home away from home. The beds were very comfortable and it was quite spacious. It even included a lovely fireplace. The friendly, efficient staff, including Dane, Tuesday, and Isabella, were so welcoming and accomodated our every need. The location was very convenient within walking distance to Lakeside Village Shopping Center and its many restaurants such as Longhorn Steakhouse, Olive Garden, & Chilis. The full kitchen was also appreciated. Although close to the airport and a busy highway, we never heard any outside noise and slept very well. There was also ample parking. We look forward to returning on our next visit to Lakeland! Highly recommend!

I am also a mom that came for a soccer tournament. As soon as I entered the room the mold smell was so intoxicating that my eyes were itchy and red immediately. I am attaching pictures of mold, water damage in bathroom and clogged sink. We had no choice but to stay first night, because we arrived late, however, the next day tried to checkout early and were told had to charge second night even if we were checking out before 12 PM. We were told could not refund second night. They had no remorse for the condition the room was in. Manager had no concern and basically just said 24 hour cancelation policy. At a minimum the second night which we were not Staying should have been refunded given the poor condition fo the room.

We stayed at this hotel as we were at a soccer event, the first night we arrive late and noticed a musty smell in the room. We were so tired and had early games that we slept that night, but it was not comfortable as we developed allergies. The next morning, we went to the front desk and others in our group were also affected. There were mold stains visible on the wall and sinks with standing water. It was a 2-night stay so we requested to check out for the 2nd night considering our allergies and discomfort. The assistant manager confirmed that he would not issue the refund for the second night because I didn't complain before 11:59pm the night before. When we were gathering our things in the room to check out, they had sprayed a horrible disinfectant that was super strong to mask the musty smell. This is not acceptable especially for such a reputable hotel brand. I have stayed in many of these hotels in Florida and have never had such an experience. To this day they have not even responded to the emails I have sent to the manager, and I never even received a final bill. But the full charge is on my credit card. This is a health issue, and it is very disappointing that they have chosen to address in this way. Do not recommend staying in this hotel - health hazard and poor customer service.

I was shocked and dismayed to discover the deplorable conditions of the room I had been assigned. To my horror, the room was filled with mold, both on the walls and in the bathroom. This not only posed a serious health hazard but also made my stay extremely uncomfortable and unpleasant. However, despite their assurances, no action was taken to remediate the situation during my entire stay, I check out first thing in the morning. The assistant manager was more worried about charging me for the full stay that addressing the main problem. I believe that as a guest, I should have the right to a clean, safe, and healthy environment. It is unacceptable that this establishment failed to provide these basic necessities, and I am deeply dissatisfied with the overall experience I had. DON'T STAY HERE!

Everything was fantastic! I stayed here for over a month and never had a bad interaction with the staff. Housekeeping and front desk provided incredible service and maintenance was always on top of fixing issues in a timely manner

I was greated by Dane who just set the tone for a wonderful stay. Give that man a raise!

I had a very nice stay there. The front staff Alysha,Dane,Tuesday and Jay were awesome. Always had smiles and a welcome attitude. Andrea made sure I had everything I needed. Dayle made sure I had the best rate. Luz made sure the breakfast was hot and was never a moment where I had to wait on something. Priscilla always kept my room clean and stocked with what I needed. When I return to Lakeland I will stay at this location every time. Thank you for an excellent stay.