Lake Wendouree Apartments Webster

There are several, privately placed one bedroomed, luxury cabins set in bucolic splendour with fine views over Lake Canobolas. Each has large comfortable well equipped rooms. The service from the owners was simply outstanding. Nothing, including a lift to and from a wine dinner, was too much trouble.

My family of four (2 adults, 2 children) stayed at the Webster st apartments. We were in unit 4 which was a ground floor front unit. The apartment was beautifully presented and had everything we needed. Even though we had street frontage we did not get any traffic noise. Each apartment had an undercover parking space at the rear of the block and there was ample street parking. Lots of options for kids on the TV with Netflix and foxtel and the fireplace was divine! The apartments are in a great location, close to the lake and lots of places to eat and visit. We took advantage of discount offers provided by LWLA to eat at a few different places. The ease of check in and check out was an added bonus. Could not fault our stay and will definitely return.

2 pm Tuesday Checked in fine. Enjoyed a coffee and smoke on our balcony, as per the instructions emailed to me at the time of booking. See below: • Lake Wendouree Luxury Apartments is a non-smoking venue; guests and their visitors are permitted to smoke outside in their private courtyard or balcony and are asked to dispose of their cigarette ash, butts and matches thoughtfully using the ashtrays provided. Tuesday. We went out for a movie and dinner. Wednesday. Out for lunch, visit the Cemetery, a bit of shopping, out for dinner. At 4.01pm Wednesday I received the following text from Jayde, one of the managers, Hello Joan. Hope you're well. I just wanted to let you know that we are a non-smoking property , the cleaners noticed cigarettes in the outside table. We would really appreciate if you didn't smoke whilst staying with us on our property, to respect other guests staying and also avoid any extra cleaning fees upon departure. Regards Jayde. I was really stressed and upset by this message as we had done nothing wrong and we felt like not going back to a place that treats guests in such an offhanded manner. However having one more night there, I messaged back that we would go down to the street to smoke. I also mentioned that the signs in the room stated no smoking inside. Nowhere does it say no smoking on the balcony or grounds. Quite the opposite. No response from Jayde. Having now left the property I have message and emailed the managers to request an apology or explanation for the undue stress and harassment during our stay but they have not responded. If they are no smoking on their property it should be overtly stipulated in the rule book and I suggest they have the non smoking signs on the balcony and elsewhere, like the one on the fridge. At this point in time I have not been hit with any extra cleaning fees which was another issue I was puzzled, stressed and concerned about. Particularly as we had done nothing wrong.