Tingjianyuanfanghuhuan
June 17, 2025
The environment is beautiful, the room is clean and the facilities are ok, but I am very dissatisfied with the extra deposit charged by the front desk. We booked two nights in the hotel, different room types, and a deposit of 200 Canadian dollars was collected when we checked in. Later, the front desk said that the room type can be adjusted, and we can stay in the same room for two nights. But I need to pay another 100 Canadian dollars deposit, and the hotel will immediately unfreeze the 200 Canadian dollars deposit I paid before. But three days later, we have checked out and left the hotel, but we have not received a text message from the bank about unfreezing the 200 Canadian dollars. I hope Ctrip will follow up on this matter.
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