Wyndham Garden Lake Buena Vista Disney Springs® Resort Area

Convenient location near Disney Springs, with easy access to shopping, dining, and entertainment. Friendly staff, efficient shuttle service, and complimentary discounts enhance the stay.

Nice clean hotel. Very disappointed in our bookings. Rooms were supposed to have two queen beds with a sleeper sofa. When we got to the hotel, we were informed they didn’t have that style of room even though our booking documents iindicated they did and that was what we booked.

My experience was extremely horrible. Waiting 1 1/2 hours until 4:00 check-in. I booked the room ahead of time in trip.com The first room was located at the far end of the facility, unacceptable during non busy times and days. I asked for a room in the main building so not to have to exit the building for access to the room. The manager asked for a $30 per day upcharge that was no problem. I went to the room through terrible smelly corridors and when in the room - just as smelly, the bed headboard was damaged and the bathtub was dirty and chipped (see photos). I was very surprised since this was a $230. Per night room. I went back to the lobby to change rooms again and the second room was just as smelly and dirty as the last. Needless to say I checked out without staying. The staff was very indifferent and really were not surprised nor overly apologetic. My wife and I booked a room at the Hilton and were very pleased. I see a $157 charge on my credit card which I will be disputing. The Wyndham hotels are generally a high quality stay however, this hotel clearly is mismanaged. This review is written by a prior hospitality professor from NYU I hope this experience description will reach the proper management so corrections can be made and personnel can be properly trained.