Hilton Orlando Lake Buena Vista - Disney Springs™ Area

The service is always friendly here in any aspect of the hotel. You can not beat the location and being able to just cross the bridge to Disney Springs which is so convenient.

We love the proximity to Disney Springs. We have stayed at this hotel many times and love it. We got our free water and coffee vouchers when we checked in and picked up some quick eats at the Market Store. There was live entertainment in the evenings when we were there and we enjoyed sitting in the lobby listening to it while having a drink. The room was spacious and clean and met all of our needs. Our 2 young grandsons visited there and loved the Mickey Ice Cream statue in the lobby. We were able to get some great pictures.

No airport shuttle. No club level. Service was friendly and professional. Easy check in and check out. Would recommend.

Check In was a breeze. Very friendly restaurant and market staff. Easy to get to Disney Springs and my conference downstairs. The conference room was too cold! Went in November so maybe they are used to hot Florida summers and had the AC turned too far down. I would go back if necessary to be in that area.

Best hotel location for a quick walk to Disney Springs. Ask for a renovated room or you will be sorry. I stayed there numerous times (over 12 times) and I never knew they had rooms that looked like the Wyndham across the street. Worn down, musty, in need of a refresh. Hotel offered to move us, but we declined. Ask for an upgraded room when staying here. We will be back for sure. Lesson learned.

Staff was great and friendly. Other than the housekeeping I requested for never showed to clean the room the stay was great

Good hotel to stay walking distance to Buena Vista and free shuttle bus to Disney Theme Parks.

The booking was good, however when it was time to get our room my dad and I had trouble getting a room upgrade cuz we are GOLD members. We already had another room under a different booking and package. We were told we would keep the room for when we would have to “check out and re-check back in” but we were then given a bigger room which was nice but the beds were terrible. We asked for a difference room and they all ****** so we ended up going for a completely different room all together and just stayed there. Nonetheless even tho we ended up having trouble with our room my father and I made wonderful mementoes and made friends with a lot of the staff members

The staff was excellent , very helpful and kind. The hallways smelled a bit musty as well as the room. Maybe the rugs need to be cleaned more often. The hotel appears to be older which accounts for small lower quality upgrades in the room. The upgrades done were somewhat lacking like incomplete paint trim in the restroom which included rough door bottom edging with pealing paint, as well as rust at the bottom of the metal door frames. The shower head was old and outdated and did not function properly for adjustment of different spray options. The restroom fan was loud, pool quality and connected to the light switch so both are on at the same time. This did not allow the light function at late night without the noisy fan. The fan should be replaced with a much quieter better quality type like a Panasonic multi speed. The towels were clean and also had a musty smell. The window covering did not function properly and was difficult to operate. The room light switching was located only at the entrance to the room which was a long hallway before entering the room. An addition set of redundant switches closer to the main room would be a very helpful convenience preventing long trips to the main door for night shut - off or modulation of lighting within the room. Overall I would rate the Hotel based on price and room at 3 or 3.5. However, the staff was very attentive and responsive, the hotel was properly staffed for quick check-in and deserve a rating of 5. General appearance, lobby and common area cleanliness is rated as a 4.5 only because of the musty smell in the hallway walking to the rooms. Sal Castelli Prior NYU Hospitality Adjunct Professor